How Does Mini Roadside Assistance Work?
Mini roadside assistance provides 24/7 emergency roadside services for all Minis for the first four years.
Written by Patrick Price
Reviewed by Carrie Adkins
Mini Roadside Assistance provides free 24-hour emergency roadside services for the first four years after purchase, regardless of your car’s mileage.
Having a car breakdown away from home
is one of the most frustrating experiences for a driver. Fortunately, you may qualify for free roadside assistance if your car is a Mini—at least during the first four years of ownership. This 24/7 service provides emergency towing, repairs, and more. For more details on the quality and extent of Mini’s roadside assistance program, read through this service review brought to you by
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How does Mini roadside assistance work?
Roadside assistance coverage is automatically included with the purchase of any Mini model. For four years (starting with the date of purchase), Mini owners are eligible for free roadside assistance anywhere in the United States, Canada, and Puerto Rico—regardless of how many miles they have put on their car.
Mini’s roadside assistance program is fairly comprehensive and includes the following services:
- Flat tire service:If you have a flat tireor a blowout, Mini will send someone to switch the tire. If a tire change is not possible, Mini will have your car towed to a nearby auto repair shop.
- Emergency fuel delivery: If you forget to fuel up before heading out and wind up running out of gas, Mini will send someone to fill you up!
- Towing: Call Mini roadside assistance to get towed to the nearest auto repair shop or mechanic.
- Car battery service: If you have a dead or broken car battery, roadside assistance can give you a jumpstart or bring you areplacement battery.
- Locksmith service: If you lock yourself out of your car, roadside assistance can send a locksmith to get you back in.
- Minor mechanical repair: Roadside assistance can also provide minor on-the-spot repairs (not including part replacements).
There are limitations on what help Mini will be willing to offer you. Unlike many other leading roadside assistance programs, Mini will not furnish you with a loaner vehicle or provide you a ride home. You’ll need to make separate arrangements.
How to use Mini roadside assistance
Mini roadside assistance is available 24/7. All you have to do is give them a call at 1-866-646-4772.
Be prepared to wait a while, though. Customer reviews of Mini’s service have been highly mixed. Many have reported friendly customer support associates and speedy responses. Others have endured repeated phone transfers and delays.
Always call 911 first for any car trouble related to a collision. Document any and all damages resulting from collisions—take as many pictures as you can.
MORE: How to file a car accident claim report
What if my Mini warranty expired?
Mini’s roadside assistance isn’t dependent on any warranty. It will be available for four years regardless of mileage or warranty status.
If four years have already passed since you purchased your Mini, you’ll be on your own—unless you invest in a
Mini Cooper extended warranty
, which comes with extended roadside assistance coverage. Is Mini Roadside Assistance worth it?
Since Mini roadside assistance is included with your car’s purchase, it’s not really a question of whether it’s worth it—you will have access to the service no matter what, at no extra cost.
As mentioned above, however, there have been extremely mixed reviews about Mini’s roadside assistance. If you’re lucky, you’ll be greeted with friendly representatives and fast services. But you may end up needing to call the service multiple times to get through.
If you’re trying to decide on what sort of car to purchase, and dependable roadside assistance is an important factor for you, then you may want to look at other car manufacturers.
Alternatives to Mini roadside assistance
Mini’s roadside assistance is generally regarded as a good program—but, as has been mentioned, not everyone has found them to be reliable.
If you’d rather not trust your luck with Mini (or if your four years of free service has already expired) there are alternative services that you can purchase. Here’s a quick look at some of the options available:
- Independent roadside assistance programs: Many companies offer stand-alone roadside assistance coverage that you can subscribe to. Some of the best programs are offered by OnStar, CARCHEX, Better World Club, and AAA.
- Roadside assistance through your car insurance company: Most major car insurance companies offer roadside assistance as well. Some of the best programs are offered byProgressive,Geico, andAllstate.
- Towing and labor coverage (under $20 a year): In addition to a full roadside assistance program, you can also havetowing and labor coverageadded to your current car insurance policy. Many providers will require you to already havecollision insuranceandcomprehensive insurance.
If you use your Mini frequently and often need to drive long distances, investing in one of these alternative services may be a good idea.
How to save money on Mini insurance
No matter what sort of car you drive, the best, fastest, and easiest way to save money on your
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FAQs
Is Mini’s extended warranty worth it?
Mini offers many extended warranties including their Platinum, Gold, and Powertrain Plus plans programs. These plans offer various levels of coverage for your Mini. Keep in Mini that none of these extended warranties include roadside assistance coverage.
