Comprehensive Allstate Car Insurance Review
Although it’s one of the biggest insurers in the nation, Allstate ranked below average in the first-hand reviews analyzed by Jerry
’s research team in 2023. Jerry
experts conducted one of the nation's most extensive reviews to collect car insurance information over 18 months. We surveyed over 18,000 policyholders from all 50 states, asking them about their experience with their insurance company’s customer service, renewal process, claims handling, and more. Here’s a snapshot of the numbers Allstate earned in five categories:
5 Stars
50%
4 Stars
21.21%
3 Stars
17.93%
2 Stars
4.71%
1 Star
6.15%
So, is Allstate a good insurance company?
Allstate has a long list of products and tools, but policyholders took umbrage with its prices.
We collected and analyzed over 900 real customer reviews from Allstate. Of those reviews, we found that 75% were overwhelmingly positive, while only 7.5% were negative.
For comparison, the 120+ auto insurance companies we surveyed averaged 64% positive reviews to 18.54% negative reviews. Nevertheless, many customers felt Allstate’s car insurance rates could be better.
The good: The customers we surveyed rated Allstate slightly above average when it came to processing claims, renewing policies, and buying coverage.
Customer service is quick and helpful
Allstate’s mobile app is easy to use
Claims are processed promptly
On the other hand: Allstate policy customers found its insurance rates too expensive. Many customers reported a large increase in their insurance premiums around renewal time.