Services
Insurance
Loans
Repairs
Advice
About

Allstate Car Insurance Review
(Jun 2024)

In a study of real insurance policyholders’ experiences, the Jerry research team ranked Allstate 16th overall compared to companies of a similar size.
background
Compare Quotes
√
No long forms
√
No spam or unwanted calls
√
Quotes from top insurance companies
background
avatar
Lina Zhang
Licensed Insurance Agent, VP of Operations
icon
Reviewed by Josh Damico, Vice President Insurance Operations
icon
Edited by R.E. Fulton, Licensed Insurance Agent —Senior Content Writer

Comprehensive Allstate Car Insurance Review

Although it’s one of the biggest insurers in the nation, Allstate ranked below average in the first-hand reviews analyzed by
Jerry
’s research team in 2023.
Jerry
experts conducted one of the nation's most extensive reviews to collect car insurance information over 18 months. We surveyed over 18,000 policyholders from all 50 states, asking them about their experience with their insurance company’s customer service, renewal process, claims handling, and more. 
Here’s a snapshot of the numbers Allstate earned in five categories:
4.1
red starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred stargray stargray stargray stargray stargray stargray stargray stargray stargray star
857 Reviews
5 Stars
50.29%
4 Stars
21.47%
3 Stars
18.32%
2 Stars
4.78%
1 Star
5.13%

So, is Allstate a good insurance company?

Allstate has a long list of products and tools, but policyholders took umbrage with its prices.
We collected and analyzed over 900 real customer reviews from Allstate. Of those reviews, we found that 75% were overwhelmingly positive, while only 7.5% were negative. 
For comparison, the 120+ auto insurance companies we surveyed averaged 64% positive reviews to 18.54% negative reviews. Nevertheless, many customers felt Allstate’s car insurance rates could be better.
The good: The customers we surveyed rated Allstate slightly above average when it came to processing claims, renewing policies, and buying coverage.
  • Customer service is quick and helpful
  • Allstate’s mobile app is easy to use
  • Claims are processed promptly
On the other hand: Allstate policy customers found its insurance rates too expensive. Many customers reported a large increase in their insurance premiums around renewal time.
We asked policyholders to rate Allstate on its cost, customer service, claims process, purchase, renewal, and overall satisfaction.
See how Allstate’s ratings compared to the national average of all companies surveyed below:
CriteriaAllstate's RatingIndustry Average
Overall
3.6
4.1
Cost / Price
3.5
3.8