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Mercury Car Insurance Review
(May 2024)

In a study of real insurance policyholders’ experiences, the Jerry research team ranked Mercury 24th overall compared to companies of a similar size.
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R.E. Fulton
Licensed Insurance Agent —Senior Content Writer
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Reviewed by Josh Damico, Vice President Insurance Operations
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Edited by Lina Zhang, Licensed Insurance Agent, VP of Operations

Comprehensive Mercury Car Insurance Review

Mercury is a smaller auto insurance provider that offers cheap rates for most drivers in a handful of states—but
Jerry's
group of researchers found that for car insurance in 2023, it was ranked in the middle of the pack.
Mercury received the following reviews from actual policyholders:
4.3
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260 Reviews
5 Stars
57.69%
4 Stars
23.85%
3 Stars
11.92%
2 Stars
3.46%
1 Star
3.08%

So, is Mercury a good insurance company?

Mercury is, on the whole, a decent insurance company.
We looked at over 300 verified customer reviews for Mercury and found that 87% had a positive opinion of the service they received while only 5.7% had a negative one.
Considering the national average of only 64% positive reviews and 18.54% bad reviews, it's easy to see why Mercury did well on our survey. 
The positive: Mercury's affordable rates for people of all demographics and driving records is one of the reasons people choose this insurer. Mercury customers have also commended the following features: 
  • Mechanical breakdown coverage
  • Rideshare insurance available
  • Easy-to-use and well-rated mobile app
However, the lack of options to customize Mercury auto policies was a common complaint from customers who left negative reviews.
We asked policyholders to rate Mercury on their affordability, claims experience, customer service, and renewal process. 
See how Mercury’s ratings compared to the national average of all companies surveyed below:
CriteriaMercury's RatingIndustry Average
Overall
3.5
4.1
Cost / Price
3.5
3.8