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National General Car Insurance Review
(Jun 2024)

According to the Jerry research team's analysis of over 18,000 real customer reviews, National General ranked first amongst companies of a similar size and popularity.
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R.E. Fulton
Licensed Insurance Agent —Senior Content Writer
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Reviewed by Josh Damico, Vice President Insurance Operations
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Edited by Lina Zhang, Licensed Insurance Agent, VP of Operations

Comprehensive National General Car Insurance Review

According to the Jerry research team's analysis of real customer reviews, National General ranked first amongst companies of a similar size and popularity.
Jerry
experts conducted one of the nation's most extensive reviews to collect car insurance information over 18 months. We surveyed over 18,000 policyholders from all 50 states, asking them about their experience with their insurance company’s customer service, renewal process, claims handling, and more. 
Here's how verified policyholders of National General rated their insurance provider:
4.4
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954 Reviews
5 Stars
64.26%
4 Stars
17.3%
3 Stars
11.11%
2 Stars
3.88%
1 Star
3.46%

So, is National General a good insurance company?

In short, yes.
We looked at more than 800 real National General customer reviews and found that over 84% of reviews were overwhelmingly positive, while only 6.1% were negative. 
Why National General’s reviews are even more impressive when compared to the national average of only 64% positive and 18.54% negative reviews. 
The positive: Affordable insurance rates for high-risk drivers and easy payment options were the main points of praise in reviews of National General. Some other highlights National General clients have mentioned include: 
  • Lower rates for first-time DUI offenders
  • Lifetime warranty on auto repairs as a result of a covered claim
  • Agents located across the country
On the flip side, customers who left negative reviews often mentioned how their premiums were higher than average depending on select driver profiles.
We polled policyholders to see how they felt about National General's pricing, claims process, customer service, and policy renewal procedure. 
Check out the table below to see how National General's scores stacked up against the average for all companies surveyed:
CriteriaNational General's RatingIndustry Average
Overall
4.8
4.1
Cost / Price
4.8
3.8
Claim Experience
3.5