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Jerry Data & Research
National General Car Insurance Review(Sep 2024)
National General Car Insurance Review
(Sep 2024)
According to the Jerry research team's analysis of over 18,000 real customer reviews, National General ranked first amongst companies of a similar size and popularity.
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R.E. Fulton
Licensed Insurance Agent —Senior Content Writer
Reviewed by Josh Damico, Vice President Insurance Operations
Edited by Lina Zhang, Licensed Insurance Agent, VP of Operations
What's on this page?
- Comprehensive National General Car Insurance Review
- So, is National General a good insurance company?
- National General car insurance reviews
- National General pros and cons
- Is National General the right insurance company for you?
- Is National General car insurance expensive?
- Will National General raise your rates?
- Does National General resolve claims fast?
- Does National General have good customer service?
- National General car insurance discounts
- National General coverage options
- National General’s additional tools and services
- FAQs
- Read all National General car insurance reviews
- Methodology
- Meet Our Experts
Load full table of contents
Comprehensive National General Car Insurance Review
According to the Jerry research team's analysis of real customer reviews, National General ranked first amongst companies of a similar size and popularity.
Jerry
experts conducted one of the nation's most extensive reviews to collect car insurance information over 18 months. We surveyed over 18,000 policyholders from all 50 states, asking them about their experience with their insurance company’s customer service, renewal process, claims handling, and more. Here's how verified policyholders of National General rated their insurance provider:
4.4
1,068 Reviews
5 Stars
64.04%
4 Stars
17.98%
3 Stars
10.86%
2 Stars
3.84%
1 Star
3.28%
So, is National General a good insurance company?
In short, yes.
We looked at more than 800 real National General customer reviews and found that over 84% of reviews were overwhelmingly positive, while only 6.1% were negative.
Why National General’s reviews are even more impressive when compared to the national average of only 64% positive and 18.54% negative reviews.
The positive: Affordable insurance rates for high-risk drivers and easy payment options were the main points of praise in reviews of National General. Some other highlights National General clients have mentioned include:
- Lower rates for first-time DUI offenders
- Lifetime warranty on auto repairs as a result of a covered claim
- Agents located across the country
On the flip side, customers who left negative reviews often mentioned how their premiums were higher than average depending on select driver profiles.
We polled policyholders to see how they felt about National General's pricing, claims process, customer service, and policy renewal procedure.
Check out the table below to see how National General's scores stacked up against the average for all companies surveyed:
| Criteria | National General's Rating | Industry Average |
|---|---|---|
Overall | 4.8 | 4.1 |
Cost / Price | 4.8 | 3.8 |
Claim Experience | 3.5 |