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Progressive Car Insurance Review
(Feb 2024)

According to research conducted by Jerry's team, Progressive ranks among the top car insurance companies in 2023, based on firsthand reviews.
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R.E. Fulton
Licensed Insurance Agent —Senior Content Writer
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Reviewed by Josh Damico, Vice President Insurance Operations
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Edited by Lina Zhang, Licensed Insurance Agent, VP of Operations

Comprehensive Progressive Car Insurance Review

Progressive is one of the best car insurance companies of 2023, according to first-hand reviews analyzed by Jerry’s research team.  
Here’s a breakdown of how our verified Progressive policyholders ranked Progressive:
4.2
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4,847 Reviews
5 Stars
56.14%
4 Stars
21.5%
3 Stars
14.05%
2 Stars
3.86%
1 Star
4.46%

So, is Progressive a good insurance company?

Overall, yes. 
We analyzed over 5,000 real customer reviews from Progressive. Of those reviews, we found that over 80% were overwhelmingly positive, while only 6.87% had a negative tone. 
When compared to the national average of only 64% positive reviews and 18.54% negative reviews, it’s clear why Progressive was ranked so highly in our survey. 
The good: Positive reviews of Progressive focused on affordable insurance pricing and reliable customer service. The majority Progressive customers reported: 
We asked policyholders to rate Progressive on their affordability, claims experience, customer service, and renewal process. 
See how Progressive’s ratings compared to the national average of all companies surveyed below:
CriteriaProgressive's RatingIndustry Average
Overall
4.3
4.1
Cost / Price
3.8
3.8