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Jerry Data & Research
Infinity Car Insurance Review(Nov 2024)
Infinity Car Insurance Review
(Nov 2024)
Through the analysis of numerous customer reviews in Jerry's 2023 Insurance Company Study, Infinity received a respectable ranking for its car insurance services.
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R.E. Fulton
Licensed Insurance Agent —Senior Content Writer
Reviewed by Josh Damico, Vice President Insurance Operations
Edited by Lina Zhang, Licensed Insurance Agent, VP of Operations
What's on this page?
- Comprehensive Infinity Car Insurance Review
- So, is Infinity a good insurance company?
- Infinity car insurance reviews
- Infinity pros and cons
- Is Infinity the right insurance company for you?
- Is Infinity car insurance expensive?
- Find real Infinity car insurance quotes
- Will Infinity raise your rates?
- Does Infinity resolve claims fast?
- Does Infinity have good customer service?
- Infinity car insurance discounts
- Infinity coverage options
- Infinity’s additional tools and services
- Compare Infinity quotes by driver profile
- FAQs
- Read all Infinity car insurance reviews
- Methodology
- Meet Our Experts
Load full table of contents
Comprehensive Infinity Car Insurance Review
Infinity Insurance is a Kemper company that offers home, auto, and business insurance to
California
drivers. Jerry
experts conducted one of the nation's most extensive reviews to collect car insurance information over 18 months. We surveyed over 18,000 policyholders from all 50 states, asking them about their experience with their insurance company’s customer service, renewal process, claims handling, and more. Here is what real Infinity policyholders had to say:
4.3
125 Reviews
5 Stars
57.6%
4 Stars
23.2%
3 Stars
10.4%
2 Stars
5.6%
1 Star
3.2%
So, is Infinity a good insurance company?
Overall, yes.
We looked at over 130 actual Infinity customer reviews. We found that over 83% of those reviews had a positive tone, while around 8.33% were negative.
Infinity's reviews were better than average when compared to the national average of 64% positive reviews and 18.54% negative reviews.
Positive reviews of Infinity tended to focus on how cheap insurance was for high-risk users and the amount of customizability.
We polled policyholders to learn about their experiences with Infinity's costs, claims process, customer support, and policy renewal procedures.
See how Infinity compared to other car insurance companies in the table below:
| Criteria | Infinity's Rating | Industry Average |
|---|---|---|
Overall | 3.5 | 4.1 |
Cost / Price | 3.5 | 3.8 |
Claim Experience | 3.5 | 3.5 |
Customer Service | 3.5 | 4 |
Renewal Experience | 3.5 | 4 |
We conducted surveys with actual drivers and met with industry professionals to learn more about the Infinity insurance experience. Check out the following table to compare Infinity to some of the most well-known insurance companies in the United States.
Critera | Infinity | Score Out Of |
|---|---|---|
BBB Rating | B+ | A+ |
NAIC Rating | 1.03 | 6 |
Clearsurance | 2.01 | 5 |
A.M. Best Rating | A- | A++ |
IOS App Store Rating | 1.5 | 5 |
Google Play Store Rating | 2.1 | 5 |
Please note* that a greater NAIC score indicates increased risk.
Infinity car insurance reviews
Real Infinity clients were polled to find out how they thought the company did on a number of different criteria. Here are some honest opinions from Infinity policyholders:
Infinity pros and cons
Here are the advantages and disadvantages of purchasing an auto insurance policy from Infinity, as determined by the results of our nationwide insurance customer satisfaction survey and publicly available ratings from third parties:
ProsProvides coverage to high-risk drivers who may have been denied by other insurers
Coverage is very customizable
Online portal and mobile app make for easy policy management
ConsHigher-than-average premiums for some driver profiles
Mixed service ratings
Only available in California
Is Infinity the right insurance company for you?
The customers who get the best rates at Infinity are
high-risk drivers
who are unable to purchase coverage at other insurers due to poor driving history—if you fit that bill, then Infinity may be the right company for you.However, it’s important to keep in mind that Infinity Insurance is only available in California.
Learn more about how our survey respondents rated Infinity car insurance services below:
Is Infinity car insurance expensive?
Infinity’s car insurance rates are higher than average because they specialize in coverage for high-risk drivers. But drivers that choose Infinity are generally happy with their car insurance costs.
Infinity's costs were brought up in only 21.6% of reviews, with around 86.7% of reviews being positive and 6.7% being negative.
Here's what we found when we compared Infinity to other insurance companies:
| Infinity Policy Cost Rating | Ranking | Industry Average |
|---|---|---|
3.5 | 31 | 3.8 |
Keep in mind: Infinity's rates vary by driver. Infinity, like most insurance companies, considers the following factors when establishing your premium:
- Age
- Traffic tickets
- At-fault accidents
- ZIP code
- Coverage selections and deductibles
- How you pay (in full, online, etc.)
Premiums are determined by a variety of factors, and insurers in each state are free to use whatever rating system they see fit. When we analyze the data about Infinity, we see the following trends:
Infinity cost reviews
See what real Jerry users rated Infinity based on cost:
Find real Infinity car insurance quotes
Jerry
can help you determine whether Infinity is the best option for you at no additional cost! We make it simple for users like you to compare auto insurance rates
from Infinity and 55+ other companies.You can see how your driving record can affect your rates by looking at the recent quotes we received from Infinity, which we've included below:
| Premium (monthly) | Customer | Car | Insurance Coverage |
|---|---|---|---|
$61 | Marvin, 30 | KIA Optima LX | • State Minimum Liability |
$238 | Cory, 41 | Toyota Corolla L | • 50,000/100,000 Liability • Comp / Collision |
$97 | Wayne, 35 | Jeep Wrangler Sport | • State Minimum Liability • Comp / Collision |
$201 | Terry, 38 Gainesville, FL | Ford Taurus SEL | • 50,000/100,000 Liability • Comp / Collision |
$213 | Ada, 39 | Mazda 3 Sport | • 50,000/100,000 Liability • Comp / Collision |
Last Updated Nov 26, 2024Will Infinity raise your rates?
Infinity may raise your premium because of the following:
- A change in your address
- Tickets, violations, or accidents
- New vehicle on the policy
- New driver on the policy
- Inflation
In our survey, we found that 49.6% of drivers renewed their Infinity auto insurance coverage.
It’s important to keep in mind that insurance costs frequently fluctuate over time, even if there’s been no change to your driver profile.
Does Infinity resolve claims fast?
Per California law, Infinity must acknowledge a claim within 15 days of it being filed.
If Infinity accepts the claim, then the claim must be paid out within 30 days from the date of the settlement. If a claim is rejected, the claims adjuster will contact all of the involved parties.
Based on our survey, about 49% of people who have Infinity insurance have filed a claim.
Take a look at the feedback below to learn more about the Infinity claims process:
| Infinity Claims Resolution Rating | Ranking | Industry Average |
|---|---|---|
3.5 | 18 | 3.5 |
Infinity claims reviews
Check out how real Jerry users rated Infinity based on claims handling:
Does Infinity have good customer service?
Unfortunately, Infinity's customer service gets mixed reviews.
Customers surveyed gave Infinity an average rating of 3.5 out of 5. The national average is 3.9 stars for customer support.
Our survey revealed the following information about Infinity's customer service quality:
| Infinity Customer Service Rating | Ranking | Industry Average |
|---|---|---|
3.5 | 27 | 4 |
Infinity customer service reviews
See how real Jerry users rated Infinity based on customer service:
Infinity car insurance discounts
There are a variety of
discounts
available from Infinity that can lower your car insurance premiums. A driver's monthly premium may be lowered significantly if they are eligible for discounts, such as those for good driving, low mileage, and purchasing multiple policies from the same provider.
The cost of auto insurance can be reduced by installing safety features and switching to a policy that takes driving records into account.
Discounts available from Infinity are as follows:
- Multi-car discount: If you have multiple vehicles on your policy, you’ll receive a discount.
- Accident-free/Years clean discount: If you have a clean driving record or haven’t been in an accident in years, you’ll see lower rates.
- Mature driver improvement course discount: If you take a driver improvement course, you’ll earn yourself a discount on your premium.
- Homeowners discount: If your home is insured through Infinity, you’ll receive a discount.
- AAA member discount: If you’re an AAA member, you’ll receive lower rates because Infinity knows your car will be taken care of in an emergency.
- Renewal discount: If you renew your policy with Infinity, you’ll receive a discount.
- Online quote discount: If you get a quote online, you’ll pay less.
- Pay in full discount: Paying your total annual bill upfront can earn you a discounted rate.
- Paperless discount: Opt to receive documents via email, and you may pay less.
- Advanced quote discount: If you start shopping at least six days before your other insurance ends, you’ll receive a discount.
You can always find the most up-to-date discount information for Infinity on their website or by talking to a representative.
Infinity coverage options
Even though all insurance companies have to offer at least the
minimum liability coverage
required by law in your state, Infinity also offers several extras that you can choose to buy. Infinity provides the following types of car insurance to its customers:
Liability car insurance
: Drivers must buy bodily injury liability
car insurance
and property damage liability insurance
as required by California law to cover damages to another driver’s property and person in an at-fault accident.Uninsured/underinsured motorist coverage
: California requires drivers to purchase coverage that protects them in the event of being involved in a collision with a driver without insurance or one who lacks adequate coverage.Collision insurance:
This coverage pays for damage to your car caused by a collision, which may include another car, a safety rail, a tree, etc. Comprehensive insurance:
This coverage pays for damage to your car that is not caused by a collision—such as a severe weather event, theft, or vandalism.Medical payments (MedPay) coverage
: Other states require this coverage, or personal injury protection (PIP)
, to cover medical expenses associated with accidents. Rental reimbursement:
If your car is in the shop due to an accident or repair, this coverage will offset the cost of renting a car. Rideshare insurance
: If you drive for a rideshare platform like Uber or Lyft, Infinity can help fill in the gaps to cover what your company doesn’t.Infinity’s additional tools and services
Infinity also provides a couple of supplemental and specialty coverage options:
- Home insurance
- Life insurance
- DriverClub: DriverClub provides 24/7 roadside assistance, even if you’re a passenger in someone else’s car. The best part? Membership is free—you just pay for the service as needed.
- Commercial car insurance: This type of coverage benefits individuals who use their personal vehicles for work, as well as businesses who want to purchase coverage for their company-owned vehicles.
Keep in mind: These options may not always be available, depending on things like where you live and the specifics of the policy you choose. Check out the Infinity website or give them a call to learn more about the types of coverage you can get.
Compare Infinity quotes by driver profile
Find out how the details you provide on your Infinity Insurance driver profile could impact your premiums.
Infinity quotes for teens and seniors
Teen drivers
are subject to increased premium costs with Infinity, as is the case with the vast majority of auto insurance providers.
Todd (23 years old)
Coverage50,000 per person
100,000 per accident bodily injury
Comp / Collision
$175
per month
Randall (24 years old)
$347
per month
Senior drivers
over age 55 enjoy some of the lowest rates with Infinity.Jared (72 years old)
$109
per month
Shawn (67 years old)
$93
per month
Infinity quotes for drivers with violations
Infinity provides reasonable premiums for drivers with a history of violations. Any moving violation, from a single speeding ticket to a
DUI
, will raise your rates. If you are classified as a
high-risk driver
, your insurance premiums will usually be higher—so being a safe driver is always worth it (for more than just savings reasons!).A rate hike could result from even a minor traffic violation, such as speeding. But as a non-standard insurer that specializes in policies for high-risk drivers, Infinity offers some of the most competitive rates on the market for those with violations.
Check out a few real Infinity quotes that Jerry helped drivers find.
| Accident Type | Premium (monthly) | Customer | Car | Insurance Coverage |
|---|---|---|---|---|
Speeding 1-5 | $73 | Carl, 51 Zip: 95249 | Honda FIT | • State Minimum Liability |
Speeding 6-10 | $196 | Victoria, 24 Zip: 30066 | Volkswagen Passat SE | • State Minimum Liability |
Speeding 11-15 | $123 | Emily, 35 Zip: 17356 | Ford Focus ST | • State Minimum Liability • Comp / Collision |
Speeding 16-20 | $204 | Rosie, 28 Zip: 19605 | Mitsubishi Mirage G4 ES | • State Minimum Liability • Comp / Collision |
Speeding 21+ | $185 | Ina, 35 Zip: 32539 | Hyundai Elantra SEL | • State Minimum Liability • Comp / Collision |
Last Updated Nov 22, 2024Insurance premiums typically increase after a DUI, but Infinity regularly provides lower rates to drivers with such convictions.
Jimmy (37 years old)
DUI
Coverage50,000 per person
100,000 per accident bodily injury
Comp / Collision
$275
per month
Myra (31 years old)
$232
per month
If you are at fault in an accident, your Infinity rates may increase at your next policy renewal.
| Accident Type | Premium (monthly) | Customer | Car | Insurance Coverage |
|---|---|---|---|---|
At Fault With Injury | $150 | Martha, 43 Zip: 92591 | Honda Civic EX | • State Minimum Liability • Comp / Collision |
At Fault With Injury | $169 | Allen, 47 Zip: 31206 | Toyota Highlander Limited | • 50,000/100,000 Liability • Comp / Collision |
At Fault With Injury | $196 | Luis, 36 Zip: 91020 | Hyundai Sonata Hybrid | • 50,000/100,000 Liability • Comp / Collision |
At Fault With Injury | $266 | Howard, 27 Zip: 92553 | Nissan Titan XE | • 25,000/50,000 Liability |
At Fault With Injury | $255 | Eleanor, 32 Zip: 33135 | Dodge Journey SE | • State Minimum Liability |
Last Updated Nov 26, 2024All of these violations can significantly affect your auto insurance rates, but they’re not the only ones.
| Violation | Premium (monthly) | Customer | Car |
|---|---|---|---|
Careless Driving | $266 | Matthew, 35 Carrollton, GA | Nissan Altima S |
Illegal Turn | $254 | Ernest, 47 | Chevrolet Malibu LT |
Defective Equipment | $119 | Margaret, 39 | Mitsubishi Outlander SE |
Driving on Sus. License | $205 | Howard, 29 Oxford, FL | Honda Accord Sport |
Failure to Stop | $225 | Steven, 33 | Dodge Charger SXT |
Last Updated Nov 25, 2024FAQs
How do I file a claim with Infinity?
You’ll need to provide your Infinity policy number, a description of the incident, the damages, and the injuries, as well as the date and time of the incident.
Where is Infinity car insurance available?
Infinity only offers car insurance coverage in the state of California.
Is Infinity owned by Kemper?
Yes, Kemper—a Chicago-based insurance provider—owns Infinity Insurance. Kemper's offerings include auto, health, home, and life insurance, and they acquired Infinity Insurance in February of 2018.
Read all Infinity car insurance reviews
Methodology
The Insurance Research Team analyzes insurance products and services to drive insights and help consumers make informed purchase decisions. Insurance research: We analyzed over 25 million car insurance quotes; conducted the largest insurance shopping survey (over 18,000 customers surveyed and 120 carriers reviewed in the past 18 months). We surveyed insurance policyholders for their experience with their insurers in the following areas: (1) insurance cost (2) customer service (3) insurance buying experience (4) insurance renewal experience (5) claim experience. In addition, we asked people what they like about their insurers and what areas in which their insurers could improve. The driver characteristics used in calculating average rates for auto insurance include: single driver, single car, currently insured, clean driving record. For the quotes and sold policies included in this article, please note that personal information has been hidden. Not all customers find savings. Team: The team consists of licensed insurance agents, insurance industry veterans, and data scientists.
Meet Our Experts
R.E. Fulton
Licensed Insurance Agent —Senior Content Writer
R.E. Fulton is an expert insurance writer specializing in car ownership topics from car shopping and loan advice to insurance and repair guides. R.E.’s mission is to create unique and accessible content that helps readers to become more successful and independent car owners. R.E. has written and edited over 900 high-performing articles for Jerry, with an average of 1 million+ views.
As a senior writer on Jerry’s editorial team, R.E. draws on over 10 years of experience as a professional writer and digital publishing specialist. Prior to joining Jerry’s editorial team in 2021, R.E. worked as a writing coach at Columbia University, the Rochester Institute of Technology (RIT), and the University of Rochester. They serve as a managing editor for peer-reviewed history publication Nursing Clio, where their work has appeared regularly since 2015.
Lina Zhang
Licensed Insurance Agent
Licensed in 50 states and Washington DC
Lina Zhang is Vice President of Operations at Jerry. She helped to found Jerry in order to take the confusion and mystery expenses out of car ownership and help drivers achieve financial success. Leading a global team responsible for operations, talent acquisition, legal, and content, Lina has been a key contributor to the AllCar™ app’s 10x growth in its first year of operation. Prior to Jerry, Lina and her Jerry co-founders, Art Agrawal and Musawir Shah, created YourMechanic, the largest on-demand car repair services provider. In one year, Lina built and scaled YourMechanic operations from just five markets to more than 50. The trio left YourMechanic to incubate Jerry at Y Combinator in 2017. Lina’s previous roles include intellectual property attorney at Morrison & Foerster LLP and a biomedical researcher at Stanford University.
Josh Damico
Head Of Insurance Operations
18+ Years Experience in Insurance
Josh Damico is Jerry’s vice president of insurance operations and a licensed insurance professional with nearly two decades of experience in the industry. Previously, Josh held executive roles at Geico, where he had vast regional oversight and leadership opportunities. He holds a bachelor’s degree in business administration and management from Medaille College, and has appeared on news channels including FOX and CBS to offer insurance expertise and tips to drivers across the country. His work has appeared in Business Insider, Kelley Blue Book, and Digital Insurance and been quoted in The Balance, GOBankingRates, and Inspiring Workplaces.
*Illustration only. For all the pricing information presented in this article (including various tables), please note that not all customers find savings and the information is for illustrative purposes only. Savings depend on type of car, location, policy features, driving history and other factors. Drivers who switch through Jerry save over $70/month on average.