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Travelers Car Insurance Review
(Feb 2024)

In a study of real insurance policyholders’ experiences, the Jerry research team ranked Traveler's 2nd overall compared to companies of a similar size.
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R.E. Fulton
Licensed Insurance Agent —Senior Content Writer
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Reviewed by Josh Damico, Vice President Insurance Operations
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Edited by Lina Zhang, Licensed Insurance Agent, VP of Operations

Comprehensive Travelers Car Insurance Review

With more than 165 years in the
auto insurance
industry, Travelers Insurance offers a variety of coverages at an affordable price, so it’s no wonder why they’re one of the
best car insurance companies of 2023
, according to first-hand reviews analyzed by Jerry’s research team.
After reviewing the data from over 120 insurance providers, our experts ranked Travelers 2nd overall compared to similar-sized companies.
Here’s a breakdown of how our verified Travelers policyholders ranked their insurance provider:
4.5
red starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred stargray stargray stargray stargray stargray star
230 Reviews
5 Stars
67.39%
4 Stars
18.7%
3 Stars
10%
2 Stars
2.17%
1 Star
1.74%
Jerry
experts conducted one of the nation's most extensive reviews to collect car insurance information over 18 months. We surveyed over 18,000 policyholders from all 50 states, asking them about their experience with their insurance company’s customer service, renewal process, claims handling, and more. 

So, is Travelers a good insurance company?

Yes—customer reviews suggest that Travelers is one of the top insurance providers in the US.
Our experts analyzed more than 300 real customer reviews from Travelers customers. They found that of those reviews, 90.5% of respondents had positive things to say about the carrier, while just 2.1% were negative and the remainder were neutral.  
Compared to the national average of 64% positive reviews and 18.54% negative reviews, it’s clear that Travelers ranks well above average, and customers are highly satisfied with the products and services from Travelers.
The good: Positive Travelers insurance reviews talked about their excellent customer service and affordable pricing. Customers also enjoyed:
  • Robust coverage options 
  • Extensive list of discounts
  • Easy buying process
The other side: Although many Travelers customers lock in a good price for their policy, some don’t. Negative reviews revolved around high premiums, especially if drivers didn’t qualify for discounts.
We asked policyholders to rate Travelers on its affordability, claims experience, customer service, and renewal process. 
See how Traveler’s ratings compared to the national average of all companies surveyed below:
CriteriaTravelers's RatingIndustry Average
Overall
4.6
4.1
Cost / Price
4.2
3.8