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State Auto Car Insurance Review
(Feb 2024)

In a study of real insurance policyholders’ experiences, the Jerry research team ranked State Auto 9th overall compared to companies of a similar size.
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R.E. Fulton
Licensed Insurance Agent —Senior Content Writer
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Reviewed by Josh Damico, Vice President Insurance Operations
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Edited by Lina Zhang, Licensed Insurance Agent, VP of Operations

Comprehensive State Auto Car Insurance Review

State Auto Insurance, based in Columbus, Ohio, is one of the more well-known auto insurance companies in the US—and according to verified first-hand reviews, a top insurance provider. In a study of real insurance policyholders’ experiences, the
Jerry
research team ranked State Auto 9th overall compared to companies of a similar size. 
Below is a visualization of how our current State Auto customers ranked their experience:
4.4
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55 Reviews
5 Stars
67.27%
4 Stars
12.73%
3 Stars
14.55%
2 Stars
5.45%
1 Star
0%

So, is State Auto a good insurance company?

Yes, State Auto is a strong insurance provider with mainly positive reviews from customers. As of 2023, State Auto is a part of Liberty Mutual, and operates in 33 out of 50 states. 
In analyzing over 5,000 customer reviews for State Auto, we discovered that 81.25% of customers had a positive experience, while only 4.17% provided negative feedback. 
These numbers are better in both categories compared to the national average of 64% for positive reviews, and 18.54% for negative reviews. 
The good: Most of the positive reviews from State Auto policyholders discussed their cost savings programs and coverage options. Other mentions included:
The other side: On the other hand, State Auto customers also provided negative responses, mainly based on high car insurance rates and limited availability across states.
In addition, we asked State Auto policyholders to rate State Auto based on customer satisfaction, financial strength, claims experience, and renewal processes. 
Here’s how State Auto’s ratings did against the national average for all companies surveyed:
CriteriaState Auto's RatingIndustry Average
Overall
4.5
4.1
Cost / Price
4.3
3.8