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AAA Car Insurance Review
(Feb 2024)

In a study of real insurance policyholders’ experiences, the Jerry research team ranked AAA 9th overall compared to companies of a similar size.
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Lina Zhang
Licensed Insurance Agent, VP of Operations
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Reviewed by Josh Damico, Vice President Insurance Operations
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Edited by R.E. Fulton, Licensed Insurance Agent —Senior Content Writer

Comprehensive AAA Car Insurance Review

AAA is one of the top car insurance companies of 2023, according to first-hand reviews analyzed by Jerry’s research team.  
Jerry
experts conducted one of the most extensive car insurance reviews nationwide to collect car insurance information over 18 months. 
After reviewing the data from over 120 insurance providers, our experts ranked AAA 9th overall compared to companies of similar size and popularity.
Here’s a breakdown of how our verified AAA policyholders ranked AAA:
4.2
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447 Reviews
5 Stars
58.84%
4 Stars
17.23%
3 Stars
16.11%
2 Stars
4.7%
1 Star
3.13%
We surveyed over 18,000 actual policyholders from all 50 states, asking them about their experience with their insurance company’s customer service, renewal process, claims handling, and more. 

So, is AAA a good insurance company?

Overall, yes. 
Our experts analyzed over 500 real customer reviews from AAA—and the results were positive! Of those reviews, we found that more than 73% of respondents had positive feedback about the company, while just 7.76% were negative.  
Compared to the national average of only 64% positive reviews and 18.54% negative reviews, it’s clear why AAA earned such a high rank among similar insurance providers. 
AAA tends to have higher costs than other providers and requires a membership fee—but the range of discounts and general benefits could balance out costs. If you’re looking for bare-bones coverage, AAA might not be the best choice since it has the added cost of a membership. But if you want
full coverage
, policy bundling options, and extra perks, AAA might meet your needs.
The good: Positive AAA auto insurance reviews focused on the plethora of available discounts and perks that come with an AAA membership, plus:
  • Wide selection of available coverage options
  • Roadside assistance package
The other side: Negative reviews focused on limited coverage availability depending on location, poor customer services, higher costs for good drivers, and delayed claims payments.
We asked policyholders to rate AAA on their affordability, claims experience, customer service, and renewal process. 
See how AAA’s ratings compared to the national average of all companies surveyed below:
CriteriaAAA's RatingIndustry Average
Overall
4.2
4.1
Cost / Price
3.8
3.8