How Does Infiniti Roadside Assistance Work?
Infiniti Roadside Assistance provides round-the-clock emergency roadside services for vehicles purchased in the past four years.
Written by Patrick Price
Reviewed by Melanie Reiff
Infiniti Roadside Assistance provides emergency roadside services to any Infiniti for four years after the time of purchase, regardless of model or production year. This assistance is free of charge and available anywhere 24 hours a day.
Few things are as frustrating as trying to figure out what to do if you have a car breakdown. Fortunately, Infiniti owners don’t need to worry too much about that. Infiniti provides extensive roadside assistance, including towing, for any of their cars purchased less than 48 months previously.
If you’d like to learn more about Infiniti's roadside assistance, scroll through this article—brought to you by
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How does Infiniti roadside assistance work?
Roadside assistance coverage is automatically included when you purchase any Infiniti. It doesn’t matter what model it is, what year it was manufactured, or how many miles you’ve put on it.
This assistance is available to you 24 hours a day, 365 days a year. Infiniti Roadside Assistance coverage is free of charge for the first 48 months after you purchase the car. You can take advantage of this service as many times as you like, from any location, and it will not affect your coverage or cost you a dime!
Infiniti's roadside assistance program is fairly comprehensive. It includes:
- Lockout service
- Jump startservices
- Flat tire changes
- Fuel delivery
- Towing to the closest certified Infiniti retailer or collision center
- Winching
- Trip interruption reimbursement
There are some limitations to these services that you should be aware of. The towing service, for instance, is only free if you have your car towed to the nearest Infiniti retailer—if you want to be towed anywhere else, you’ll have to pay via credit card. That makes it wise to have a rough idea of general
car towing costs
so you can be prepared if the unexpected does occur.The trip interruption reimbursement service also has some limitations.
If you’re delayed for more than three hours due to car trouble, Infiniti will pay you up to $100 an hour—but only if you break down at least 100 miles from your home. The total reimbursement payment will max out at $1000.
MORE: What to do when a car warranty isn’t honored
How to use Infiniti roadside assistance
If you need to use Infiniti’s roadside assistance, you can request it
online
or by dialing their toll-free number.Infiniti Roadside Assistance: 1(800)-662-6200
Keep in mind that if you’ve been in a collision, you need to call 911 before you call roadside assistance. You’ll also want to make a detailed list of any damages that occurred so that you can use them when you file an insurance claim—taking pictures is a really good idea.
MORE: How to file a car accident claim report
What if my Infiniti warranty expired?
Every Infiniti comes with
standard warranty coverage
. If you experience any covered problems while the warranty is active, Infiniti will pay for some or all of the costs to resolve the issue.However, even if your warranty is expired, you’ll still have Infiniti Roadside Assistance—so long as it is within 48 months of the time of purchase. Infiniti's roadside assistance coverage is not tied to any warranty coverage.
If it’s been more than 48 months and you need roadside assistance, you can still rely on Infiniti’s help. You’ll just have to pay for it with any major credit card.
Is Infiniti Roadside Assistance worth it?
Unlike many car manufacturers, Infiniti automatically includes roadside assistance along with your purchase—at no additional cost!
Once your automatic roadside assistance expires, you can keep your coverage going by purchasing one of Infiniti’s
Extended Protection Plans
that includes roadside protection. Infiniti offers a variety of extended protection plans that provide a diverse selection of protection services for a wide range of prices. Whether a plan is worth it will depend on your budget and how much time you usually spend on the road.
Alternatives to Infiniti Roadside Assistance
If your Infiniti Roadside Assistance has expired and you’d rather not purchase one of their extended protection plans, there are alternatives.
Most car insurance companies, for instance, offer
towing and labor coverage
for only about $10-$20 a year. However, the companies may require you to already have collision coverage
and comprehensive coverage
on your policy.How to save money on Infiniti insurance
Roadside assistance is a great way to get help when you’re in a tight spot—but it doesn’t cover everything. For collisions and serious damages, you’ll also need a dependable
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FAQs
Is Infiniti’s extended warranty worth it?
Besides the 48 months of free roadside assistance that automatically comes with your Infiniti, you can also purchase an extended protection plan. Some of these include roadside assistance coverage beyond the first four years—but they won’t come cheap.
If you’re looking for a more affordable way to get roadside assistance, you can always check out your car insurance company’s
towing and labor coverage
options. Save an average of 18% by bundling your home and auto insurance
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