What can I do if a towing company from my insurance provider damaged the bumper of my Civic?

"I needed a tow, so I called my insurance company's roadside assistance hotline. They got the truck on the flatbed and took it to my repair shop of choice.

I got a ride from my dad and showed up just as the tow truck was pulling in. That's when I noticed significant damage to the bumper of my Civic. I pointed it out to the driver and he admitted fault.

After talking to the towing company, they said they'd take care of it, but it's been 72 hours since I've heard anything.

What do I do now?"

“You keep calling the towing company until you get answers. Some companies will practice aversion tactics until you give up. Don’t let them do this to you.
Even if it takes calling them two, three, or four times a day, you need answers. In addition, you should call your car insurance company to see if they’re willing to do something about it. Because the towing company is one of their contractors, they should have an inside track on how to fix the situation.
Hopefully, this will resolve your situation, even if you have to file a claim with your insurance company.”
Eric Schad
Answered on Jun 23, 2021
Eric Schad has been a freelance writer for nearly a decade, as well as an SEO specialist and editor for the past five years. Before getting behind the keyboard, he worked in the finance and music industries (the perfect combo). With a wide array of professional and personal experiences, he’s developed a knack for tone and branding across many different verticals. Away from the computer, Schad is a blues guitar shredder, crazed sports fan, and always down for a spontaneous trip anywhere around the globe.

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