Based on firsthand reviews carefully examined by Jerry's research team, Direct Auto emerges as a moderately-sized auto insurance provider, providing competitive pricing options to its clientele.

Here’s a breakdown of how our verified Direct Auto policyholders ranked the company:

3.5

55 Reviews

5 Stars

14.55%

4 Stars

40%

3 Stars

30.91%

2 Stars

10.91%

1 Star

3.64%

Jerry

experts conducted one of the nation's most extensive reviews to collect car insurance information over 18 months. We surveyed over 18,000 policyholders from all 50 states, asking them about their experience with their insurance company’s customer service, renewal process, claims handling, and more.

So, is Direct Auto a good insurance company?

Direct Auto customers were generally satisfied with the company, except when it came to processing claims.

Among the many verified customer reviews we analyzed for Direct Auto, 66% were overwhelmingly positive, while only 11% were negative.

As compared with competitors of similar size, Direct Auto isn't doing any better or worse in terms of reviews.

The good: Direct Auto scored best in terms of buying experience, followed by average results in cost and customer service.

Easy free quotes and policy purchases through Jerry

Reasonable rates for drivers of all credit scores

Decent customer service department

On the other hand: Direct Auto's parent company, National General, scored a D+ on the CRASH Network's claim report card for 2023. Our survey results corroborate the findings, which surveyed over 1,000 auto body shops nationwide about how different insurers processed claims.

Jump to:

Direct Auto Car Insurance Reviews

DIrect Auto Pros and Cons

Direct Auto policyholders were asked to rate its cost, customer service, claims process, purchase, renewal, and overall satisfaction.

Below are Direct Auto's ratings compared to the national average of all companies surveyed:

Criteria	DirectAuto's Rating	Industry Average
Overall	4	4.1
Cost / Price	3.4	3.8

Car Insurance

Home & Renters Insurance

Car Repair Estimates

Read Car Content

Jerry Data & Research

Direct Auto Car Insurance Review(Oct 2024)

Comprehensive Direct Auto Car Insurance Review

So, is Direct Auto a good insurance company?

Direct Auto Car Insurance Review
(Oct 2024)