Services
Insurance
Loans
Repairs
Advice
About

Direct Auto Car Insurance Review
(May 2024)

Based on Jerry's team's thorough firsthand reviews, Direct Auto offers competitive pricing as a moderately-sized auto insurance provider.
background
Compare Quotes
√
No long forms
√
No spam or unwanted calls
√
Quotes from top insurance companies
background
avatar
R.E. Fulton
Licensed Insurance Agent —Senior Content Writer
icon
Reviewed by Josh Damico, Vice President Insurance Operations
icon
Edited by Lina Zhang, Licensed Insurance Agent, VP of Operations

Comprehensive Direct Auto Car Insurance Review

Based on firsthand reviews carefully examined by Jerry's research team, Direct Auto emerges as a moderately-sized auto insurance provider, providing competitive pricing options to its clientele.
Here’s a breakdown of how our verified Direct Auto policyholders ranked the company:
3.5
red starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred stargray stargray stargray stargray stargray stargray stargray stargray stargray stargray stargray stargray stargray stargray stargray star
51 Reviews
5 Stars
15.69%
4 Stars
39.22%
3 Stars
29.41%
2 Stars
9.8%
1 Star
5.88%
Jerry
experts conducted one of the nation's most extensive reviews to collect car insurance information over 18 months. We surveyed over 18,000 policyholders from all 50 states, asking them about their experience with their insurance company’s customer service, renewal process, claims handling, and more. 

So, is Direct Auto a good insurance company?

Direct Auto customers were generally satisfied with the company, except when it came to processing claims.
Among the many verified customer reviews we analyzed for Direct Auto, 66% were overwhelmingly positive, while only 11% were negative. 
As compared with competitors of similar size, Direct Auto isn't doing any better or worse in terms of reviews.
The good: Direct Auto scored best in terms of buying experience, followed by average results in cost and customer service.
  • Easy free quotes and policy purchases through Jerry
  • Reasonable rates for drivers of all credit scores
  • Decent customer service department
On the other hand: Direct Auto's parent company, National General, scored a D+ on the CRASH Network's claim report card for 2023. Our survey results corroborate the findings, which surveyed over 1,000 auto body shops nationwide about how different insurers processed claims.
Direct Auto policyholders were asked to rate its cost, customer service, claims process, purchase, renewal, and overall satisfaction.
Below are Direct Auto's ratings compared to the national average of all companies surveyed:
CriteriaDirectAuto's RatingIndustry Average
Overall
4
4.1
Cost / Price
3.4
3.8