You may be eligible for roadside assistance through your insurer, credit card company, vehicle manufacturer, or a roadside assistance club like AAA.
New York’s Highway Emergency Local Patrol (HELP) program offers free roadside assistance and minor auto repairs during peak commute times on major high-volume roadways.
The HELP program doesn’t have a phone number. Drivers must call 911 and the police will dispatch a truck on your behalf.
How to get roadside assistance in New York
If you break down while driving, roadside assistance is generally provided through New York’s Highway Emergency Local Patrol (HELP) line.
However, if you’re looking for additional protection with added benefits, roadside assistance coverage can save you quite a bit of money compared to HELP. Either way, it’s always a good idea to look into your roadside assistance options before you find yourself stranded to help you get back on the road.
Fortunately, there are lots of options out there, especially in New York, and NYC in general. You can opt for assistance via your insurance provider, a roadside assistance company like AAA, your vehicle’s manufacturer, or your credit card company.
—one of the most recognizable names in roadside assistance. Although AAA and similar clubs, like Better World Club and Good Sam, tend to be the most expensive roadside assistance options, they come with benefits that may make
offer roadside assistance as an add-on benefit for an average of $10 to $15 per year for drivers with full coverage.
Insurers may refer to roadside assistance as “towing and labor coverage,” but the benefits are the same—this coverage offers everything from jump starts to roadside tire repairs, lockout or
services, battery replacements, motorcycletowing and more.
When shopping for a car insurance policy, mention that you want roadside assistance, and feel free to compare several quotes from several different providers. This way, you’ll find the best coverage for you at the
Before purchasing roadside assistance through a special club or springing for an extended warranty package, check if your credit card company or credit union offers roadside assistance.
Some examples of credit card companies that offer this perk are:
Bank of America
Capital One
Chase
Citi
Wells Fargo
U.S. Bank
If your credit card is a Visa, roadside assistance is automatically included—but it comes with a fee. For non-Visa credit cards, options vary significantly. Make sure to check the terms of your credit card to see what you’re eligible for, as well as how to access your benefits.
If you purchase a brand-new vehicle, your manufacturer might offer roadside assistance as part of their factory warranty. Keep in mind that this won’t be for the entire life of your vehicle, but it should cover you for two to five years.
New York’s Highway Emergency Local Patrol (HELP) program offers free roadside emergency services during peak commuter hours on many major roadways throughout the state.
HELP provides a variety of services for disabled vehicles, including:
Flat tire repair
Jump-starting a battery
Offering coolant for radiators
Giving directions or alternate routes
Lending cell phones to make local calls
The HELP program does not have its own phone number. If you’re stranded on the highway and don’t have your own road service, you can call 9-1-1. An operator will dispatch a HELP provider to you.
HELP only offers their roadside assistance services during commuter hours on weekdays, and exclusively serves the metro areas of Albany, Buffalo, Hudson Valley, Long Island, New York City, and Rochester. So, if you break down in an not-covered area, like Brooklyn, Manhattan, or the Bronx, you might not benefit from HELP.
If you simply need traffic-related information, you can dial 5-1-1, which will provide the following information:
Emergency alerts about major transportation problems
Traffic conditions, camera images, speeds
Work zones and construction reports
Weather conditions and forecasts
FAQs
What is the phone number for AAA’s 24-hour roadside assistance?
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AAA’s roadside assistance number is (800) 222-4357. If you’re a AAA member, you can call 24/7 for assistance.
Does New York have free roadside assistance?
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Yes—but it’s only available in certain regions and during peak commuter hours.
For more adequate coverage, it’s best to add towing and labor coverage to your car insurance policy, opt for a vehicle warranty that includes roadside assistance, or purchase a plan through a roadside assistance company, like Better World Club, Good Sam, or AAA.
Who should you contact for emergency help on the Thruway?
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You can contact the Thruway’s emergency services helpline at 1-800-842-2233, or call 911.