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Jerry Data & Research
Acceptance Car Insurance Review(Sep 2024)
Acceptance Car Insurance Review
(Sep 2024)
In a study of real insurance policyholders’ experiences, the Jerry research team ranked Acceptance 8th overall compared to companies of a similar size.
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Lina Zhang
Licensed Insurance Agent, VP of Operations
Reviewed by Josh Damico, Vice President Insurance Operations
Edited by R.E. Fulton, Licensed Insurance Agent —Senior Content Writer
What's on this page?
- Comprehensive Acceptance Car Insurance Review
- So, is Acceptance a good insurance company?
- Acceptance car insurance reviews
- Acceptance pros and cons
- Is Acceptance the right insurance company for you?
- Is Acceptance car insurance expensive?
- Will Acceptance raise your rates?
- Does Acceptance resolve claims fast?
- Does Acceptance have good customer service?
- Acceptance car insurance discounts
- Acceptance coverage options
- Acceptance’s additional tools and services
- FAQs
- Read all Acceptance car insurance reviews
- Methodology
- Meet Our Experts
Load full table of contents
Comprehensive Acceptance Car Insurance Review
Acceptance is a solid, above-average pick among the biggest insurance companies in the country in 2023, according to first-hand reviews analyzed by
Jerry
’s research team. Our experts ranked Acceptance 8th overall when compared to 20 other companies of similar size and popularity.
Here’s a breakdown of how our verified Acceptance policyholders ranked the company:
4.4
51 Reviews
5 Stars
60.78%
4 Stars
27.45%
3 Stars
5.88%
2 Stars
5.88%
1 Star
0%
To get you these results, Jerry surveyed over 18,000 car insurance policyholders across the country. After 18 months of collecting and analyzing the data, we have a definitive ranking of over 120 insurance providers in the categories of customer service, claims, cost, and more.
So, is Acceptance a good insurance company?
Yes, especially for high-risk drivers who have been turned away from other insurers.
We analyzed over 500 real customer reviews from Acceptance. Of those reviews, we found that 73% were overwhelmingly positive, while only 2% were negative.
Considering the national average ratio of 64% positive reviews to 18.54% negative reviews, it’s clear why Acceptance took a spot within the top 10.
The good: Compared to the survey average, Acceptance excels in customer service, processing claims, and simplifying the process of buying insurance products. The majority of customers reported that:
- Customer service was patient, friendly, and responsive
- The claims process was painless and problem-free
- Quotes were accurate and easy to get online
On the other side: Acceptance fell only slightly behind the survey average in terms of cost and renewals.
We asked policyholders to rate Acceptance on their cost, customer service, claims process, purchase, renewal, and overall satisfaction.
See how Acceptance’s ratings compared to the national average of all companies surveyed below:
| Criteria | First Acceptance's Rating | Industry Average |
|---|---|---|
Overall | 4.2 | 4.1 |
Cost / Price | 3.5 | 3.8 |