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Acceptance Car Insurance Review
(May 2024)

In a study of real insurance policyholders’ experiences, the Jerry research team ranked Acceptance 8th overall compared to companies of a similar size.
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Lina Zhang
Licensed Insurance Agent, VP of Operations
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Reviewed by Josh Damico, Vice President Insurance Operations
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Edited by R.E. Fulton, Licensed Insurance Agent —Senior Content Writer

Comprehensive Acceptance Car Insurance Review

Acceptance is a solid, above-average pick among the biggest insurance companies in the country in 2023, according to first-hand reviews analyzed by
Jerry
’s research team.  
Our experts ranked Acceptance 8th overall when compared to 20 other companies of similar size and popularity.
Here’s a breakdown of how our verified Acceptance policyholders ranked the company:
4.4
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52 Reviews
5 Stars
42.31%
4 Stars
57.69%
3 Stars
0%
2 Stars
0%
1 Star
0%
To get you these results, Jerry surveyed over 18,000 car insurance policyholders across the country. After 18 months of collecting and analyzing the data, we have a definitive ranking of over 120 insurance providers in the categories of customer service, claims, cost, and more.

So, is Acceptance a good insurance company?

Yes, especially for high-risk drivers who have been turned away from other insurers.
We analyzed over 500 real customer reviews from Acceptance. Of those reviews, we found that 73% were overwhelmingly positive, while only 2% were negative. 
Considering the national average ratio of 64% positive reviews to 18.54% negative reviews, it’s clear why Acceptance took a spot within the top 10.
The good: Compared to the survey average, Acceptance excels in customer service, processing claims, and simplifying the process of buying insurance products. The majority of customers reported that:
  • Customer service was patient, friendly, and responsive
  • The claims process was painless and problem-free
  • Quotes were accurate and easy to get online
On the other side: Acceptance fell only slightly behind the survey average in terms of cost and renewals. 
We asked policyholders to rate Acceptance on their cost, customer service, claims process, purchase, renewal, and overall satisfaction.
See how Acceptance’s ratings compared to the national average of all companies surveyed below:
CriteriaFirst Acceptance's RatingIndustry Average
Overall
4.2
4.1
Cost / Price
3.5
3.8