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The General Car Insurance Review
(Apr 2024)

In a study of real insurance policyholders’ experiences, the Jerry research team ranked The General 10th overall compared to companies of a similar size.
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R.E. Fulton
Licensed Insurance Agent —Senior Content Writer
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Reviewed by Josh Damico, Vice President Insurance Operations
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Edited by Lina Zhang, Licensed Insurance Agent, VP of Operations

Comprehensive The General Car Insurance Review

The General is an auto insurance agency based in Nashville, Tennessee specializing in nonstandard car insurance for
high-risk drivers
or people with a history of driving violations, poor credit, or a
coverage lapse
.
Jerry’s experts surveyed verified customers from The General. Here’s a breakdown of how real policyholders ranked their insurance provider.
4.2
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757 Reviews
5 Stars
59.45%
4 Stars
18.49%
3 Stars
13.47%
2 Stars
4.62%
1 Star
3.96%

So, is The General a good insurance company?

The General may not be as popular as some bigger insurance providers, but for high-risk drivers looking for
cheap car insurance
, they’re a good option to consider.
Our experts analyzed more than 400 real customer reviews from The General customers. They found that of those reviews, 73.85% of respondents had positive things to say about The General, while just 12.7% were negative.  
Compared to the national average of 64% positive and 18.54% negative reviews, The General is doing slightly better, suggesting that most customers are satisfied with their service and auto insurance policies.
The good: Positive reviews of The General auto insurance reviews focused on fast and easy insurance, good approval rates, and affordable policies. Customers also enjoyed:
  • Great customer service
  • App/website accessibility and convenience
The other side: Negative reviews, however, mentioned rate increases upon renewal, expensive policies, and so-so customer service. 
We asked policyholders to rate The General on its affordability, claims experience, customer service, and renewal process. 
See how The General’s ratings compared to the national average of all companies surveyed below:
CriteriaThe General's RatingIndustry Average
Overall
4.1
4.1
Cost / Price
3.7
3.8