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What should I do if my car insurance's roadside assistance provider damaged my Ford Fusion?
"My Ford Fusion broke down, so I called my insurance company's roadside assistance to assist me.
When they towed the vehicle, the car started smoking. The driver pulled over, scratched his head, shrugged, and carried on.
When I got to the mechanic, they told me that I needed a new transmission and that this can happen if the car is towed improperly.
What should I do?"
Eric Schad · Updated on
Reviewed by Shannon Martin, Licensed Insurance Agent.
“Since it’s the
towing and labor coverage
portion of your policy, your insurance company will handle it.You need to call them ASAP and tell them what happened. Then they’ll tell you if you need to file a claim or what the next step should be.”
View full answer
- Gregory R.
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