Is it normal for a tow truck to take four hours to reach me even if I have a roadside assistance plan?

"I blew a tire on the side of the road on a busy freeway. After four hours, a tow truck finally came, and an hour after that, I was back on my way. It was really frustrating to wait so long.

Is it normal for a tow truck on a roadside assistance plan to take this long?"

Answer provided by
Eric Schad
Answered on Jun 22, 2021
Eric Schad has been a freelance writer for nearly a decade, as well as an SEO specialist and editor for the past five years. Before getting behind the keyboard, he worked in the finance and music industries (the perfect combo). With a wide array of professional and personal experiences, he’s developed a knack for tone and branding across many different verticals. Away from the computer, Schad is a blues guitar shredder, crazed sports fan, and always down for a spontaneous trip anywhere around the globe.
“The response time for roadside assistance varies by:
  • the coverage you have
  • your car insurance
  • what roadside assistance plan you have
In some cases, this may take several hours because of other emergencies in the area or because of a spike in call volume. Typically, four hours is a bit on the extreme side, so this may not always be the case.
Adding AAA to your current roadside assistance policy on your car insurance is a great way to have some peace of mind and a backup plan.”

Did this answer help you?

Ask us a question by email and we will respond within a few days.

Have a different question?

You can meet us at our office and discuss the details of your question.

Easiest way to compare and buy car insurance

No long forms
No spam or unwanted phone calls
Quotes from top insurance companies