Is it normal for a tow truck to take four hours to reach me even if I have a roadside assistance plan?

"I blew a tire on the side of the road on a busy freeway. After four hours, a tow truck finally came, and an hour after that, I was back on my way. It was really frustrating to wait so long.

Is it normal for a tow truck on a roadside assistance plan to take this long?"

Answer provided by
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Eric Schad
Answered on Jun 22, 2021
Eric Schad has been a freelance writer for nearly a decade, as well as an SEO specialist and editor for the past five years. Before getting behind the keyboard, he worked in the finance and music industries (the perfect combo). With a wide array of professional and personal experiences, he’s developed a knack for tone and branding across many different verticals. Away from the computer, Schad is a blues guitar shredder, crazed sports fan, and always down for a spontaneous trip anywhere around the globe.
“The response time for roadside assistance varies by:
  • the coverage you have
  • your car insurance
  • what roadside assistance plan you have
In some cases, this may take several hours because of other emergencies in the area or because of a spike in call volume. Typically, four hours is a bit on the extreme side, so this may not always be the case.
Adding AAA to your current roadside assistance policy on your car insurance is a great way to have some peace of mind and a backup plan.”
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