How Does Volkswagen Roadside Assistance Work?

Volkswagen’s roadside assistance offers tire services, battery jump starts, and more.
Written by Bee Davis
Reviewed by Melanie Reiff
Volkswagen’s roadside assistance offers 24/7 services for all new models for three years or 36,000 miles, whichever comes first. 
Being stuck by the side of the road is probably the worst-case scenario for most road trippers. Luckily, Volkswagen offers an extended warranty for newer models that can get you out of a sticky situation– and it’s free!
Want to learn more about Volkswagon’s roadside assistance?
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expert and super app, has all the information you need. In this article, we’ll cover the roadside services Volkswagen offers, how to use them, whether or not it's worth it to purchase an extended warranty, plus how to save money on your
Volkswagen car insurance costs
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How does Volkswagen Roadside Assistance work?

Included in your new model’s warranty, Volkswagen Roadside Assistance is available 24 hours a day, seven days a week. For most Volkswagen models, your warranty covers roadside assistance for three years or 36,000 miles, whichever comes first. You can check whether or not your Volkswagen is within its warranty period by entering your Vehicle Identification Number
While roadside assistance might make you think of flat tires, Volkswagen’s roadside assistance plan offers a variety of different services that can be very handy in a pinch. 
These services include:
  • Tire services
  • Towing services
  • Battery jump start
  • Collision towing
  • Lockout services
  • Trip interruption services
If your car can’t be driven, your roadside assistance team will tow your vehicle to the nearest VW dealership for servicing. 
However, there are some terms and conditions to the roadside services Volkswagen offers. For example, trip interruption services have a $500 maximum, excluding alcohol and fuel charges. They also don’t cover roadside services for damage caused by fire or vandalism

How to use Volkswagen roadside assistance

You can access Volkswagen’s roadside assistance 24/7 by calling 1-800-411-6688. 
When calling, make sure you have your information ready to give to your representative. 
You will need
  • Your vehicle identification number (VIN), located on your registration, your driver's side door jamb, your insurance policy, or outside windshield on the driver's side
  • The year, model, and color of your vehicle
  • Your location and the number you’re calling from
  • The type of services you require
MORE: How to choose an extended car warranty

What if my Volkswagen warranty expired?

If your Volkswagen warranty has expired, you can still get roadside assistance by purchasing an extended warranty
Most extended warranties are bought at dealerships, but a dealer will generally tack on a hefty fee. You can get an extended warranty through a third party, saving you the fee you’d have to pay at a dealership. 

Is Volkswagen Roadside Assistance worth it? 

If your vehicle is within its warranty, definitely take advantage of roadside assistance services if you need them. They’re free, and they can really help you out when you’re in a sticky situation. 
However, if you’re past your warranty, purchasing an extended warranty for another five to seven years through a third party may not be worth it. While an extended warranty will ease the cost of repairs along with roadside assistance, it can also double or even triple your car costs for the length of the warranty. 
So if your budget can handle extra costs and the peace of mind is worth it to you, go for it. Otherwise, it may not be worth the extra money for a service you may not use. There are alternatives to buying an extended warranty that can still help you out on the side of the road. 

Alternatives to Volkswagen Roadside Assistance

If your Volkswagen’s warranty has expired and you aren’t interested in buying an extended warranty plan, there are other options. For example: 
  • Cell phone companies (about $5 a month): Normally linked to a phone billing cycle—but not available from all providers
  • Towing and labor coverage
    (under $20 a year): An affordable way to get roadside assistance from most insurers—but you may need to carry
The most cost-effective way to get roadside assistance outside of your Volkswagen's warranty is probably through your insurance company. Get in touch with your agent about getting roadside assistance with your
full coverage insurance

How to save money on Volkswagen insurance

If you end up purchasing an extended warranty plan for your Volkswagen, you can offset the cost by saving $800+ on car insurance. 
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A Volkswagen extended warranty offers quite a few services that can be really useful, including covering the cost of parts, damage, and transportation and logistics should you find yourself in the middle of nowhere. But, it comes at a hefty cost. If your budget can take it and you’d like the extra peace of mind, go for it!
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