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Why is it so hard to purchase insurance over the phone?

Every time I call I have to wait at least 30 minutes to talk to someone even though I'm already a customer of the company. Why are the wait times so long?

avatar
Sophie Newman · Updated on
Reviewed by Shannon Martin, Licensed Insurance Agent.
“It’s hard to predict how long it will take to get through to a
car insurance
 agent over the phone. Wait times depend on the time of day, call volume, and the number of staff they have when you call. COVID has been especially hard on customer service teams and businesses, meaning wait times are longer across a variety of services.
The good thing is you can find
cheap car insurance quotes online
! Most car insurance companies allow you to request quotes on their websites. Most of the time, you can also directly purchase the policy online.
If you’d still like help, try the
Jerry
 app. Jerry gathers personalized quotes from the top 50 providers and delivers the best deals to your phone in minutes for free. And because it’s an app, you don’t have to worry about long wait times!”
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