U.S. News Was Impressed With How Well Farmers Handled Car Insurance Claims
Daniel Rooney
· 3 min read
Consumers have a lot of
car insurance
companies to choose from. Some companies differentiate themselves based on price or coverage options. Others focus on advertising, and they automatically spring to mind when we're asked about auto insurance (looking at you, GEICO). Farmers Insurance
, specifically, is known for providing great customer service. If you've had challenges with claims or other issues with your current company, Farmers may be a good alternative for you.
What is Farmers Insurance known for?
According to
U.S. News and World Report
, Farmers policyholders think the company handles claims well and provides solid customer service. Farmers was first established to provide farmers and rural residents with auto insurance coverage. Farmers offers home, business, and life insurance, as well as financial services. Over time, they have grown to become one of the top 10 largest companies in the country, as reported by
Insurance Business America
. If you're a golf fan, you may have heard of Farmers, since the company is a title sponsor of an Open PGA Tournament. Farmers is ranked fifth overall on the list of Best Car Insurance Companies in 2021 from U.S. News.
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How does Farmers compare to other insurance companies?
MORE: Are Farmers Insurance’s 'Hall of Claims' Commercials Actually Real?
U.S. News reviewed nine different insurance companies, and Farmers came in third place for the way it handles claims. 67% of customers were completely satisfied with the way their claim was resolved. However, they did note a big drawback: pricey premiums.
U.S. News ranks car insurance companies based on survey results from a group of around 4,800 consumers who have filed a claim or started a new policy in the last five years. Farmers beat out American Family, Progressive, Travelers, and Allstate.
Farmers’ premium costs drove their overall ratings down. They have the second most expensive
average annual rate
at $1,635. Less than half of the customers were satisfied with the discounts from the company, and most customers aren’t satisfied with Farmers' good driver tracking programs. A driver with a single accident pays more than
one with a DUI
, even though the opposite is true for most other companies. The big selling point for Farmers insurance is how they handle claims. 70% of consumers who have filed a claim said they were likely to renew coverage.Should you switch to Farmers for car insurance?
If customer service is the most important to you, you might consider switching to Farmers. It is a solid choice, but there are more affordable options like
Nationwide
which also scored high for customer service. It’s valuable to be able to file a claim smoothly and quickly get the costs of vehicle repair covered with the least frustration. While Farmers was rated well for customer service, it did not score the highest out of all the companies.
If you're stuck between companies and want to compare rates, you can sign up for
Jerry
. The free AI-powered app will find you the best rates from 45 top insurance companies, so you don’t have to worry about overpaying for insurance. 
