Is Plymouth Rock Assistance Worth It?

Can Plymouth Rock’s roadside assistance hold its own against top competitors like AAA? Keep reading to find out.
Written by Mary Cahill
Reviewed by Pat Roache
Plymouth Rock insurance
has a 24/7 roadside assistance program that can come to your rescue if you get a flat tire, are locked out of your car or need some jumper cables for your dead battery. This service is offered as an optional add-on to your
car insurance
  • Towing, lockout assistance, and jumpstarts are some of the standard services you’ll have access to with roadside assistance coverage.
  • Plymouth Rock insurance offers several different tiers of add-on coverage, roadside assistance is part of an upgraded tier.

What does Plymouth Rock roadside assistance cover?

Plymouth Rock’s roadside assistance program can assist you with your
car repairs
if you’re stranded due to an issue with your vehicle.
If you’re a personal auto customer who has roadside assistance as part of your standard car insurance plan, you can call 855-513-5174 anytime you need help. Plymouth Rock customers who need roadside assistance and are carrying the Teachers’ Insurance Plan of
New Jersey
can call 888-676-5449.
Motorcycle insurance
customers can call 866-751-3078.
So what does Plymouth Rock roadside assistance actually offer? Let’s take a look.
  • Flat tire change: Plymouth Rock will dispatch a roadside assistance representative to meet you and
    replace a flat tire
    with your spare. 
  • Emergency fluid delivery: Did you
    run out of gas
    or do you need water? Plymouth Rock will show up. Delivery of water and up to two gallons of gas are free of charge. Other emergency fluids are available for an additional cost. 
  • Lockout service: Staring at your keys from outside the locked car? Call Plymouth Rock to send a locksmith your way. They can also help with a jammed car door.
  • Towing service: Having a vehicle breakdown? Plymouth Rock will tow your vehicle to the nearest dealership or authorized repair shop within 25 miles at no cost to you. Keep in mind that this service is for mechanical breakdowns that aren’t due to an accident. 
  • Battery service: A dead car battery is just plain frustrating. If you need a
    to get going, Plymouth rock will come to your aid.
  • Concierge service: If you need a voice of reason to talk you through the mechanical issues that have disabled your car, Plymouth Rock’s representatives are available 24/7. They can contact your workplace or a family member in the event of an emergency, help you book a hotel room or rental car, and even assist with locating the nearest ATM.
Roadside assistance can make all the difference in a tough situation, but there are certain limitations. For instance, Plymouth Rock roadside assistance only covers towing six times in a 12-month period and fluid delivery four times in a 12-month period. If you surpass that number, you may be charged extra for roadside assistance services.
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How to use Plymouth Rock’s roadside assistance program

Before you can take advantage of Plymouth Rock’s roadside assistance services, make sure it’s part of the insurance plan you chose.
Plymouth Rock has four tiers of insurance plans, with each tier building off the next. They are:
  • Essential Assurance
  • Assurance Plus
  • Assurance Preferred
  • Assurance Premier
Plymouth Rock roadside assistance is included in the Assurance Preferred plan for customers who reside in New Jersey,
New York
, and
. Customers residing in
, and
New Hampshire
receive roadside assistance services when they purchase the Assurance Premier plan. Plymouth Rock does not service any other states.
The Plymouth Rock app does not assist with roadside assistance services, so if you need a hand, just give them a call. Roadside assistance only applies to mechanical issues that aren’t accident-related, but vehicle repairs sustained in a crash are covered when you purchase
collision insurance
or full coverage.
Although Plymouth Rock is only available to residents of select states in the northeast, their services are available to you across the United States if you have roadside assistance coverage—not just the state you live in.

How much does Plymouth Rock roadside assistance cost?

You can add any Assurance package to your existing coverage for an additional cost, but the exact price will vary the same way standard car insurance quotes do.
Plymouth Rock’s roadside assistance services for Connecticut, Massachusetts, and New Hampshire residents will likely be more expensive because you need to purchase the top-tier Assurance Premier plan to get it. Plymouth Rock customers residing in the tristate can get roadside assistance with the Assurance Preferred plan.

Plymouth Rock roadside assistance vs. AAA

Plymouth Rock’s roadside assistance is very similar to what you get as a
AAA member
. Like Plymouth Rock, AAA has a tier-based program, with the main difference being that the classic membership (starting at $59.99) automatically comes with basic roadside assistance services.
AAA’s classic membership might be cheaper than an Assurance Preferred or Assurance Premier plan from Plymouth Rock, but it doesn’t offer as much complimentary help. For instance, an AAA classic membership only offers free towing for a five-mile radius. To get more benefits from your AAA membership, you would need to upgrade to their plus membership or premier membership.
With any add-on plan, the best way to know which roadside assistance program is right for you is to decide how much protection you want, and then compare costs from there.
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No. Plymouth Rock’s roadside assistance is a separate add-on to your insurance coverage so it won’t be considered an insurance claim, but there is a limit to the number of times you can use certain roadside assistance services within a one-year period.
Yes. Roadside assistance is available as part of Plymouth Rock’s add-on tier-based packages which are available to current customers only.
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