How to Cancel State Auto Insurance

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State Auto insurance has been around since 1921 and is headquartered in Columbus, Ohio. The company touts reasonable rates and a fair claims process, which has historically appealed to the working class. Strengthening such appeal, the company also sponsors an array of community initiatives from charity fundraisers to promoting volunteerism in its workforce.
While State Auto is well-respected in the industry, there are reasons you may need to cancel State Auto insurance. Perhaps you have moved out of the 33-state coverage area. Or, you may have found a cheaper rate while comparison shopping for alternative vehicle insurance. Regardless of the reason, it is simple to cancel insurance by phone or chat.
Note, however, that you cannot cancel State Auto insurance using the online account portal. The portal only allows access to view your coverage and limits. Changes to State Auto insurance policies require being connected with an agent. Although there are some references to a live online chat on the website, the chat function is not currently available.

How to Cancel State Auto Insurance by Phone

You can reach a State Auto insurance representative by phone at 1-833-SAHelps (1-833-724-3577). The hours of service are 8am to 7pm EST, Monday through Friday. This means you cannot make changes to your policy over the weekend, so bear that in mind when deciding to call, as you may be charged your premium if you do not cancel by your due date if it falls outside of the work week.
Press 4 to indicate you are a current State Auto insurance policyholder. Then, press option 4 again to speak to a customer service representative. Once you are connected with an individual, say you want to cancel State Auto insurance. You will be asked to provide your account or policy number, name, address, and birth date. This information allows the representative to locate the policy to cancel and verify that you have the authority to make changes to the policy.
  • Tip: Have your account or policy number handy when you call to cancel State Auto insurance. Account numbers are either 10 numbers or nine numbers plus a letter. Policy numbers are also 10 digits but are prefaced by one to two letters. While either your account or policy number is sufficient to locate your information in the State Auto system, you will be able to provide the desired number more quickly when you know what it looks like and have the information in front of you.
Don’t cancel State Auto insurance and leave yourself with a lapse in insurance coverage. Obtain another policy before you drop coverage with State Auto insurance. While you risk responsibility for damages and medical bills in the event of an accident while uninsured, the potential for disaster doesn’t end there. You would also be unprotected in the event of hail damage, vandalism, or even theft.

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