Why is it so difficult to file a claim with an insurance company?

"I got into an accident and had to file a claim. My insurance was extremely difficult to deal with. This was my first claim, so I'm not sure why it was so difficult."

Answer provided by
Emily Maracle
Answered on Jul 27, 2021
Emily Maracle is a car insurance specialist living in New York. Originally from the Pacific Northwest, she has a degree in English Literature and a background in customer service. She enjoys cooking, gardening, and living sustainably. In the future, she can't wait to upgrade to a hybrid or electric car.
“Filing a claim with your car insurance company is a very time consuming process. While it may seem like they are being difficult, it is most likely out of their control.
If you were in an accident, an adjuster will need to review the details. Sometimes it can be difficult to get in touch with the other driver, which slows down the process.
If you need to repair damages on your vehicle, your insurance company will also have to negotiate with the repair shop to coordinate payment and repairs.
All of this takes time. While it may seem like they’re being difficult, they may just be waiting for a response from someone else.
If you have questions about the process, you should contact your insurance company directly. They’ll be able to explain what’s happening and why there may be a delay.”

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