Flo From Progressive Was Put on Blast Via TikTok

Alex Healey
· 3 min read
Stephanie Courtney, better known as Flo from the Progressive car insurance commercials, has been called "freaking rude" by L.A. food truck owner Chris Bautista. He has shared his experience of meeting her with his 45,000 TikTok followers.
While his accusations are a bit embarrassing for Ms. Courtney, they could be more damaging to her on-screen persona. Flo is portrayed as helpful and bubbly on the car insurance ads, a far cry from the moody diva described by Bautista.
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Who is Flo from Progressive?

Since 2008, Progressive's TV ads have featured a woman named Flo explaining the benefits of Progressive insurance. Flo is weird, but in an over-friendly, excitable sort of way.
Stephanie Courtney’s quirky portrayal of Flo is popular with audiences, as proven by the fact that she has been in the role for 13 years. Progressive’s use of a character like Flo enables them to connect with potential customers in a fun, comedic way—a stark contrast to the dull reputation associated with most insurance products.
Away from
, Courtney has had recurring roles on a handful of TV shows, including Mad Men and The Goldbergs. Off-screen she writes and performs sketch comedy in Los Angeles.

Why is TikTok mad at her?

As reported by the
Daily Dot
, Courtney’s troubles started when food truck owner, Chris Bautista (handle @bautistud), replied to a stitched TikTok of @rytoast10 saying, "Tell me about a time when a celebrity was rude to you."
Bautista describes Flo as "barely even a celebrity," but paints a picture of a real prima donna. According to his story, Courtney had three assistants: one to hold her umbrella, one to hold her drink, and another to speak for her.
While ordering food, Courtney refused to speak to Bautista, only communicating with her handlers, who relayed the information to the food truck staff. "She refused to talk to me because I was service," Bautista said. He ends the story by suggesting, "If I was you, I’d switch to
While bad manners are inexcusable, there is something hilarious about a celebrity needing three assistants for such menial tasks. Considering her comedic background, it is possible that Courtney and her friends were joking around, or that she has fallen victim to mistaken identity. We may never know, as she has not publicly replied to the accusation.

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