Direct Auto policyholders can cancel their existing auto insurance policy by phone, email, fax, or visiting a local branch, but be sure you have new insurance in place first.

Written by Elan Mcafee

Reviewed by Carrie Adkins

Updated on Jan 31, 2024

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4 ways to cancel Direct Auto insurance
You can cancel your Direct Auto insurance at any time—but make sure to have a new policy in place, first
FAQs

Drivers who have

car insurance

with Direct Auto can cancel their insurance coverage at any time by calling customer service at 1-877-463-4732, visiting a local branch office, emailing service@directauto.com, or faxing a signed handwritten statement.

4 ways to cancel Direct Auto insurance

Direct Auto policyholders have four different ways to fulfill a current policy cancellation:

By phone: Direct Auto policyholders can call the customer service phone number at 1-877-463-4732 to discuss their car insurance rates, or cancel their policy.

By fax: You can’t cancel your policy by mail, but you can handwrite a statement and fax it to 1-877-622-7338. Make sure to include your full name, as it stands on your driver’s license, your policy number, address, date of birth, and cancellation date.

By email: To request a cancellation online, email customer service at

service@directauto.com

with your name, address, date of birth and effective cancellation date.

In-person: Lastly, you can visit your insurance provider at a local branch, and speak to a representative in-person.

Does Direct Auto charge a cancellation fee?

Yes. Direct Auto generally charges a short-rate cancellation fee for canceling early in your term. This charge is typically 10% of your unused premiums and oftentimes goes toward policy administrative fees.

Can you get a refund if you paid in full?

Yes. For state laws that don’t allow short-term cancellation fees, Direct Auto uses the pro-rata cancellation method, meaning that policyholders are refunded for the premiums that they didn’t use.

Learn More:

All about car insurance refunds

You can cancel your Direct Auto insurance at any time—but make sure to have a new policy in place, first

Whether you have a full coverage policy, or the state minimum insurance with Direct Auto, like with most insurance companies, you can cancel their car insurance policy at any time.

Canceling your Direct Auto policy mid-term may be a good idea if:

You were quoted for better rates with another auto insurance company

You are seeking to bundle your homeowner and car insurance together

You recently sold or are selling your vehicle and don’t intend to own a car in the future

Learn More:

Non-owner car insurance: What is it and who needs it?

If you’re canceling your existing policy because your current insurance premiums are too high, you will need to have a new policy lined up before you send in a cancellation request. Without a policy in place, you run the risk of driving uninsured, which could cost you more money in the long run.

Josh Damico

VP of Insurance Operations, 15 years

70% of people haven't re-shopped their car insurance policy, and that means they may be leaving money on the table. If you aren't pleased with your current rate, shop around.

To find savings opportunities and deals on new car coverage, compare car insurance quotes from the

best car insurance companies

using the

Jerry

app.

You can also schedule your policy start date, so you can line up your cancellation date with your new plan to avoid a potential

lapse in coverage

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FAQs

How do I cancel my car insurance online?

Direct Auto doesn’t process cancellations online or through the mobile app. Rather, current policyholders can cancel their car insurance by phone, fax, email, or at a local branch.

How do I cancel my car insurance?

Once you contact Direct Auto, the insurance agent will ask you for basic information about yourself, your current coverage, and when you’d like to cancel.

If you find a policy using the Jerry app, you can also connect with a Jerry representative, and with your confirmation, they will reach out to your provider to cancel your old policy and start your new coverage.