Electric Car Drivers Have the Highest Owner Satisfaction Rates

Electric car owners are more satisfied with their vehicles than other drivers—and compact hybrid and plug-in hybrid cars top the charts for reliability.
Written by R.E. Fulton
Reviewed by Kathleen Flear
According to a recent study by Consumer Reports, electric vehicle owners report the highest rates of owner satisfaction (76%). Electric vehicles still lag behind traditional internal combustion engine (ICE) cars when it comes to reliability, but not for long
As more and more automakers turn their attention to building an electric platform, drivers are getting excited. Here to break down Consumer Reports’ findings about electric vehicle reliability and satisfaction scores is
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Compact hybrid and plug-in hybrid cars are the most reliable vehicles on the road

In a comprehensive study of car reliability covering model years 2019-2021,
Consumer Reports
found that compact hybrid and plug-in hybrid vehicles are more reliable than any other category, including midsize cars and luxury compact cars. With an average predicted reliability score close to 80, these pint-sized gas-sippers deliver on one of the things car buyers care most about. 
But the news isn’t all good for eco-conscious vehicles. Electric SUVs were the least reliable class of vehicles according to Consumer Reports’ data, with an average reliability score of less than 30. However, with automakers like
Kia
and
Hyundai
introducing new all-electric ute superstars for the 2022 model year, a change might be coming in the future. 

Electric vehicles are closing the reliability gap

Although electric vehicles as a class haven’t yet beat the internal combustion engine for sheer reliability, the problem rate for EVs dipped below the average rate for gas-powered cars for the first time ever in 2021. Here’s how the overall problem rate for EVs and ICEs breaks down by model year: 
  • 2019: 16.34 for EVs vs. 11.58 for ICEs
  • 2020: 15.65 for EVs vs. 9.65 for ICEs
  • 2021: 5.05 for Evs vs. 5.80 for ICEs
Between 2020 and 2021, electric cars took a huge leap forward in terms of reducing problem rates. As of 2022, the most common problems reported by electric vehicle owners are in-car electronics issues and climate system failures. In other words, the problems you’re most likely to see in an electric car are with the air conditioning or the navigation touchscreen. 
In every area where both EVs and ICEs experience problems, the EV problem rate is higher. So how do EVs get an overall lower problem rate? Unlike gas-powered cars, EVs have a problem rate of 0 in the following areas: 
  • Engine Minor
  • Brakes
  • Transmission (Minor and Major)
  • Engine Cooling
  • Exhaust System
  • Emissions/fuel System
With electric cars better than ever, this might be the ideal time to make the switch from the pump to the plug. But if you take the plunge into the world of electric, don’t forget to update your car insurance and shop for a lower rate with
Jerry
! In just 45 seconds, Jerry can tell you whether there’s a more affordable policy available for your brand-new car. 
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