What do I do when my insurance company wants to cancel my policy over an old roof?

When I bought my house a year ago, the home inspector said the roof had up to five years of use left. But my home insurance company just sent me a notice saying they're going to terminate my policy because my roof is too worn down and needs to be replaced. I don't understand why this is happening. What do I do now?

Answer
“That sounds very frustrating. While it is up to the insurance company to decide whether or not they are willing to renew the policy, you may have some options. They should give you the option to repair or replace the roof and an appropriate timeframe in which to do so.
If you are not in a position to replace the roof at this time, contact your insurance company to see if they are willing to exclude the roof, and damages resulting from the failure of the roof, until you are in a position to have it repaired or replaced. It would be a good idea to have the work done as soon as possible, though. “
avatar
Shannon Martin
Answered on Apr 05, 2021
Shannon is an expert in personal lines liability insurance with 13 + years of insurance industry experience. She also served as a special insurance liaison to AARP members for 6 of those years. She is a graduate of UL Lafayette and currently resides in NY with her family. Shannon is also an amateur juggler, ukulele player, and is a time travel paradox theory enthusiast.
thumb-up

Did this answer help you?

Ask us a question by email and we will respond within a few days.
thumb-up

Have a different question?

You can meet us at our office and discuss the details of your question.

Read advice from car experts at Jerry

Easiest way to compare and buy car insurance

√
No long forms
√
No spam or unwanted phone calls
√
Quotes from top insurance companies
Find insurance savings — it's 100% free