How Does Mazda Roadside Assistance Work?

Complimentary 24-hour roadside assistance is part of every Mazda New-Vehicle warranty.
Written by Abbey Orzech
Reviewed by Melanie Reiff
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Mazda Roadside Assistance provides complimentary 24-hour emergency roadside assistance services for new or certified pre-owned Mazda vehicles. 
  • Mazda Roadside Assistance provides free 24-hour emergency roadside services for new or certified pre-owned Mazda vehicles within the warranty period.
  • Services covered by Mazda Roadside Assistance include lockout, gas delivery, jump starts, and more.
  • Alternatives to Mazda Roadside Assistance include options offered by your car insurance or cell service provider.

How Mazda Roadside Assistance works

Mazda offers roadside assistance to buyers of new Mazdas or certified pre-owned Mazda vehicles while their warranty still stands. This warranty period lasts three years or 36,000 miles—whichever you hit first. 
If you are still within your warranty period, Mazda Roadside Assistance is free for you to use 24 hours a day, seven days a week anywhere in the U.S. and Canada. 
Mazda’s warranty-covered roadside services include:
  • Lockout assistance
  • Gas delivery
  • Jump starts
  • Flat tire assistance
  • Towing to the nearest Mazda dealership
  • Computerized trip routing and mapping
  • Winching services
If your vehicle breaks down because of a failed powertrain component, the warranty has a longer shelf-life. Under Mazda’s Powertrain Warranty, you can receive roadside assistance services for five years or 60,000 miles. 
MORE: What to do when a car warranty isn’t honored

How to use Mazda roadside assistance

The Mazda Roadside Assistance Program is available to qualifying Mazda owners any time of day, any day of the week. 
To utilize your Mazda roadside services:
  • Call 800-866-1998 
  • Download the
    MyMazda app
    and select “Roadside Assistance” from the menu
If you are calling on roadside assistance to tow your vehicle after an accident, gather the insurance information of the involved vehicles and notify the appropriate authorities (including 911 if necessary) before calling for roadside service. 
MORE: How to file a car accident claim report

What to do if your Mazda warranty expired

The free Mazda Roadside Assistance services end when your new vehicle limited warranty expires, but there are options for extended roadside coverage. Mazda’s only branded service contract, Mazda Extended Confidence, offers two tiers of coverage:
  • Total Confidence
  • Powertrain Confidence
These extended warranties offer nearly the same repair coverage as the new and certified pre-owned vehicle warranty, and each plan will include 24/7 emergency roadside assistance. To get further details on coverage levels and pricing of extended warranties, call Mazda Roadside Assistance at 866-370-4507 or visit your nearest Mazda dealer.

Is Mazda Roadside Assistance worth it? 

Ultimately, this will depend on your budget. You’ll be able to enjoy free roadside assistance services from Mazda while your new or certified pre-owned vehicle warranty still stands, but you’ll be looking at extra fees for similar coverage once your warranty expires.
For some, the peace of mind that comes with knowing your dealership will be handling any vehicle issues is worth the additional price. For others, the offer from the dealership may be too pricey. In this case, you have multiple viable alternatives. 

Alternatives to Mazda Roadside Assistance

If you are in the group that wants to explore other roadside assistance options, check out these alternatives to Mazda Roadside Assistance:
  • Cell phone companies (about $5 a month): Some carriers will even offer a complimentary month of roadside assistance! This is a convenient option that can just be added to your monthly phone bill. 
  • Towing and labor coverage
    ($10 to $15 a year): Adding towing and labor coverage to your insurance policy can be a cost-effective way to have access to roadside assistance. You may need
    full-coverage insurance
    (
    collision
    and
    comprehensive
    coverage) before you can add on towing and labor coverage.
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FAQ

Mazda Extended Confidence offers comprehensive coverage of repairs and provides 24/7 roadside assistance, so extending your warranty with the Total Confidence or Powertrain Confidence programs might be worth it; however, other assistance options may be cheaper, so it really depends on your preferences and budget!
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