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Esurance Car Insurance Review
(May 2024)

Esurance is an above-average pick for car insurance in 2023, according to first-hand reviews analyzed by Jerry’s research team.
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R.E. Fulton
Licensed Insurance Agent —Senior Content Writer
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Reviewed by Josh Damico, Vice President Insurance Operations
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Edited by Lina Zhang, Licensed Insurance Agent, VP of Operations

Comprehensive Esurance Car Insurance Review

Esurance is an above-average pick for car insurance in 2023, according to first-hand reviews analyzed by
Jerry
’s research team.
Jerry
experts conducted one of the nation's most extensive reviews to collect car insurance information over 18 months. We surveyed over 18,000 policyholders from all 50 states, asking them about their experience with their insurance company’s customer service, renewal process, claims handling, and more. 
Verified Esurance policyholders ranked the company in the following ways:
4.1
red starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred starred stargray stargray stargray stargray stargray stargray stargray stargray stargray star
228 Reviews
5 Stars
50%
4 Stars
21.49%
3 Stars
17.54%
2 Stars
7.46%
1 Star
3.51%

So, is Esurance a good insurance company?

Overall, yes.
In our analysis of hundreds of Esurance reviews, we found that 67% were overwhelmingly positive, while only 10% were negative. 
In comparison with the national average of 64% positive reviews to 18.54% negative reviews, Esurance is doing well, although they could do more to win over customers on the fence.
The good: Esurance policyholders found buying and renewing their car insurance policies quite straightforward.
  • Competitive prices
  • Convenient app
On the other hand: While it doesn’t do awfully in any one category, there’s nothing special about Esurance’s claims, customer service, and costs, which are all average.
Our survey asked policyholders about Esurance's cost, customer service, claims process, purchase, renewal, and overall satisfaction.
Here are Esurance's ratings compared to the national average of all the companies featured in our survey:
CriteriaEsurance's RatingIndustry Average
Overall
4
4.1
Cost / Price
3.5
3.8