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Root Car Insurance Review(Dec 2024)
Root Car Insurance Review
(Dec 2024)
In a comprehensive analysis of data gathered from more than 120 insurance providers, our team of experts ranked Root Insurance 21st when compared to car insurance companies of similar size and popularity.
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R.E. Fulton
Licensed Insurance Agent —Senior Content Writer
Reviewed by Josh Damico, Vice President Insurance Operations
Edited by Lina Zhang, Licensed Insurance Agent, VP of Operations
What's on this page?
- Comprehensive Root Car Insurance Review
- So, is Root a good insurance company?
- Root car insurance reviews
- Root Insurance pros and cons
- Is Root the right insurance company for you?
- Is Root car insurance expensive?
- Will Root raise your rates?
- Does Root resolve claims fast?
- Does Root have good customer service?
- Root car insurance discounts
- Root coverage options
- Root’s additional tools and services
- FAQs
- Read all Root Car Insurance Reviews
- Methodology
- Meet Our Experts
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Comprehensive Root Car Insurance Review
Founded in 2015 in Columbus, Ohio, Root is one of the newer auto insurance companies that prides itself on offering some of the lowest rates in the industry by only insuring good drivers. Auto insurance rates through Root Insurance are largely dependent on having a
clean driving record
.Here’s a breakdown of how our verified Root policyholders ranked their insurance provider:
3.9
325 Reviews
5 Stars
45.23%
4 Stars
20.62%
3 Stars
19.38%
2 Stars
7.38%
1 Star
7.38%
How do we know this?
Jerry
experts conducted one of the nation's most extensive car insurance reviews to collect information over 18 months. We surveyed over 18,000 policyholders from all 50 states, asking them about their experience with their insurance company’s customer service, renewal process, claims handling, and more. After reviewing the data from over 120 insurance providers, our experts ranked Root Insurance 21st overall compared to similar-sized and popular car insurance companies.
So, is Root a good insurance company?
As a newer company, it’s hard to tell—but rates tend to be lower than other insurers.
Our experts analyzed nearly 100 real customer reviews from Root Insurance customers. They found that of those reviews, 60.5% of respondents had positive things to say about Root, while just 16.9% were negative—22.5% didn’t mention their satisfaction with the company.
Compared to the national average of 64% positive and 18.54% negative reviews, Root falls slightly below, suggesting customers find the company about average, but there may be some room for improvement.
The good: Positive reviews of Root mentioned ease of use for the Root app, the inclusion of roadside assistance with policies, and having an auto insurance rate that focuses solely on driving habits—not other demographics that can skew prices. Customers also enjoyed:
The other side: Negative reviews, however, tended to focus on unexpected rate increases and lack of policy cost transparency.
So, we asked policyholders to rate Root on its affordability, claims experience, customer service, and renewal process. See how Root’s ratings compared to the national average of all companies surveyed below:
| Criteria | Root's Rating | Industry Average |
|---|---|---|
Overall | 3.7 | 4.1 |
Cost / Price | 3.3 | 3.8 |