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Trexis Car Insurance Review
(Dec 2024)

In a study of real insurance policyholders’ experiences, the Jerry research team ranked Trexis 5th overall compared to companies of a similar size.
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R.E. Fulton
Licensed Insurance Agent —Senior Content Writer
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Reviewed by Josh Damico, Vice President Insurance Operations
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Edited by Lina Zhang, Licensed Insurance Agent, VP of Operations

Comprehensive Trexis Car Insurance Review

Trexis is a leading car insurance company in 2023, according to the customer reviews Jerry analyzed as part of our nationwide insurance survey. Here's what they had to say about Trexis at an aggregate level:
4.6
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153 Reviews
5 Stars
78.43%
4 Stars
12.42%
3 Stars
5.23%
2 Stars
1.31%
1 Star
2.61%

So, is Trexis a good insurance company?

Overall, Trexis is a good insurance company. 
We analyzed tons of reviews from real Trexis policyholders. Out of those testimonials, 89% of respondents had positive things to say about the company, while 11% were neutral. 
Compared to the national average of 64% positive reviews, Trexis is leading its competitors by a large margin. 
The good: Positive Trexis reviews focus on friendly service and low prices. Most customers report:
  • Low rates
  • Quality customer service
The other side: Negative reviews mention issues with claims and adjuster communication. 
We asked Trexis policyholders to rate the company based on its affordability, claims process, customer service, and renewal procedure. 
Check out how Trexis’ ratings stack up against the national average:
CriteriaTrexis Insurance's RatingIndustry Average
Overall
3.5
4.1
Cost / Price
3.5
3.8
Claim Experience
3.5
3.5
Customer Service
3.5
4
Renewal Experience
3.5
4
Trexis insurance is available in 11 U.S. states:
Alabama
,
Arkansas
,
Georgia
,
Indiana
,
Kentucky
,
Missouri
,
Ohio
,
South Carolina
,
Tennessee
,
Texas
, and
Virginia
Critera
Trexis
Score Out Of
BBB Rating
A+
A+
NAIC Rating
N/A
6
Clearsurance
N/A
5
A.M. Best Rating
A+
A++
IOS App Store Rating
2
5
Google Play Store Rating
3
5
Please note* that a greater NAIC score indicates increased risk.

Trexis pros and cons

Here are the pros and cons of an auto insurance policy with Trexis based on our survey data and third-party ratings:
iconPros
Most customers report low rates
Friendly 24/7 customer service from day one
Offers coverage for high-risk drivers and provides SR-22 insurance
iconCons
Limited coverage areas
A lack of online information
Some customers report claims issues

Is Trexis the right insurance company for you?

Trexis auto insurance may be an excellent choice for:
  • Drivers with a history of violations, like DUIs
  • Drivers looking for customized insurance policies
  • Drivers looking for
    full coverage
Unlike many other insurance carriers, Trexis only offers auto insurance, so it’s not the best option for drivers looking to
bundle home and car insurance
Click on the buttons below to see how Jerry breaks down Trexis’ insurance services. 

Is Trexis car insurance expensive?

Most Trexis customers reported paying fair rates based on their driver profiles. 
According to our survey results, 33% of respondents mentioned cost directly in their reviews. Of those customers,67% mentioned cost positively, while 33% were neutral. 
We ranked Trexis 11th for cost satisfaction when compared to similar-sized insurance providers. Trexis policyholders gave the company 4.1/5 stars for its prices, which is better than the 3.8/5 national average.
Here’s how Trexis stacks up against other insurance companies in our study:
Trexis Insurance Policy Cost RatingRankingIndustry Average
3.5
32
3.8
Keep in mind: Car insurance rates are different for everyone. Like other insurance corporations, Trexis
calculates insurance rates
based on:
Each state allows insurers to base quotes on different factors, but there are some general trends.

Will Trexis raise your rates?

Like all insurance companies, Trexis can only raise your car insurance rates upon
policy renewal
Some common reasons your Trexis rates might climb include:
  • Inflation
  • New accidents
  • New violations or tickets
  • New address
  • A new vehicle on the policy
  • New driver on the policy
According to our study, 100% of respondents chose to renew their Trexis policies. 

Does Trexis resolve claims fast?

Trexis makes no mention of how fast it resolves
car insurance claims
When you file, a claims adjuster will investigate the claim, review the injuries and damages, and determine liability and coverage details before offering a settlement or denial.
Out of the customers who responded to your Trexis insurance review, 100% reported filing a claim. Those customers gave Trexis 5/5 stars for its claims process.
Compared to the 3.5/5 national average, Trexis is outperforming most of its competitors. Jerry’s insurance experts ranked Trexis 1st for its claims process when compared to similar-sized companies.
Check out how some of our respondents reviewed Trexis’ claims process:
Trexis Insurance Claims Resolution RatingRankingIndustry Average
3.5
19
3.5

Does Trexis have good customer service?

According to our survey results, Trexis has phenomenal customer service.
Our respondents gave Trexis 4.6/5 stars for customer service. Compared to the national average of 3.9/5, Trexis’ customer service is excellent. 
Five-star reviews frequently mention Trexis agent friendliness and helpfulness as leading reasons for their positive comments. 
Here’s how some of our survey respondents rated Trexis’ customer service:
Trexis Insurance Customer Service RatingRankingIndustry Average
3.5
29
4

Trexis car insurance discounts

Trexis does not include a list of
car insurance discounts
on its website, but 67% of our survey respondents mentioned discounts as a reason for their satisfaction with Trexis.
You’ll have to contact a Trexis representative to learn specific information about any insurance discounts. 

Trexis coverage options

Car insurance requirements differ based on the state and individual driver profile. Some of the
common types of car insurance
that Trexis offers include: 

Trexis’ additional tools and services

Besides its coverage options, Trexis offers the following tools to enhance your experience:
  • An online portal: You can use Trexis’ online portal to pay bills and manage your policy.
  • A mobile app: Trexis’ mobile app allows you to view ID cards, pay bills, and manage your policy from an Android or iOS device. 
Remember that Trexis does not provide much online information about its services and tools. You should contact an agent to learn more about coverages and tools in your area.

FAQs

Our survey respondents gave Trexis an overall rating of 4.7/5 stars. Compared to the national average of 4/5 stars, Trexis is leading many of its competitors. 
While reviews are always subjective, this data indicates that Trexis has more satisfied customers than many other similar-sized insurers.
Trexis has been owned by Alfa Insurance since 2005.
Trexis’ contact phone number is 1-877-384-7466. The company’s contact information also includes a contact email address and a tech support email address.
Trexis is headquartered in Franklin, Tennessee, and has a branch location in Phoenix, Arizona. The company claims to have thousands of agents spread out across Alabama, Arkansas, Georgia, Indiana, Kentucky, Missouri, Ohio, South Carolina, Tennessee, Texas, and Virginia.
Yes, Trexis is a real insurance company. It is owned by Alfa Insurance and offers car insurance plans—including comprehensive, collision, and liability coverage—across 10 U.S. states.

Methodology

The Insurance Research Team analyzes insurance products and services to drive insights and help consumers make informed purchase decisions. Insurance research: We analyzed over 25 million car insurance quotes; conducted the largest insurance shopping survey (over 18,000 customers surveyed and 120 carriers reviewed in the past 18 months). We surveyed insurance policyholders for their experience with their insurers in the following areas: (1) insurance cost (2) customer service (3) insurance buying experience (4) insurance renewal experience (5) claim experience. In addition, we asked people what they like about their insurers and what areas in which their insurers could improve. The driver characteristics used in calculating average rates for auto insurance include: single driver, single car, currently insured, clean driving record.  For the quotes and sold policies included in this article, please note that personal information has been hidden. Not all customers find savings. Team: The team consists of licensed insurance agents, insurance industry veterans, and data scientists.

Meet Our Experts

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R.E. Fulton
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Licensed Insurance Agent —Senior Content Writer
R.E. Fulton is an expert insurance writer specializing in car ownership topics from car shopping and loan advice to insurance and repair guides. R.E.’s mission is to create unique and accessible content that helps readers to become more successful and independent car owners. R.E. has written and edited over 900 high-performing articles for Jerry, with an average of 1 million+ views.
As a senior writer on Jerry’s editorial team, R.E. draws on over 10 years of experience as a professional writer and digital publishing specialist. Prior to joining Jerry’s editorial team in 2021, R.E. worked as a writing coach at Columbia University, the Rochester Institute of Technology (RIT), and the University of Rochester. They serve as a managing editor for peer-reviewed history publication Nursing Clio, where their work has appeared regularly since 2015.
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Lina Zhang
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Licensed Insurance Agent
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Licensed in 50 states and Washington DC
Lina Zhang is Vice President of Operations at Jerry. She helped to found Jerry in order to take the confusion and mystery expenses out of car ownership and help drivers achieve financial success. Leading a global team responsible for operations, talent acquisition, legal, and content, Lina has been a key contributor to the AllCar™ app’s 10x growth in its first year of operation. Prior to Jerry, Lina and her Jerry co-founders, Art Agrawal and Musawir Shah, created YourMechanic, the largest on-demand car repair services provider. In one year, Lina built and scaled YourMechanic operations from just five markets to more than 50. The trio left YourMechanic to incubate Jerry at Y Combinator in 2017. Lina’s previous roles include intellectual property attorney at Morrison & Foerster LLP and a biomedical researcher at Stanford University.
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Josh Damico
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Head Of Insurance Operations
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18+ Years Experience in Insurance
Josh Damico is Jerry’s vice president of insurance operations and a licensed insurance professional with nearly two decades of experience in the industry. Previously, Josh held executive roles at Geico, where he had vast regional oversight and leadership opportunities.  He holds a bachelor’s degree in business administration and management from Medaille College, and has appeared on news channels including FOX and CBS to offer insurance expertise and tips to drivers across the country. His work has appeared in Business Insider, Kelley Blue Book, and Digital Insurance and been quoted in The Balance, GOBankingRates, and Inspiring Workplaces.
*Illustration only. For all the pricing information presented in this article (including various tables), please note that not all customers find savings and the information is for illustrative purposes only. Savings depend on type of car, location, policy features, driving history and other factors. Drivers who switch through Jerry save over $70/month on average.