Trexis is a leading car insurance company in 2023, according to the customer reviews Jerry analyzed as part of our nationwide insurance survey. Here's what they had to say about Trexis at an aggregate level:

4.6

139 Reviews

5 Stars

78.42%

4 Stars

12.95%

3 Stars

4.32%

2 Stars

1.44%

1 Star

2.88%

So, is Trexis a good insurance company?

Overall, Trexis is a good insurance company.

We analyzed tons of reviews from real Trexis policyholders. Out of those testimonials, 89% of respondents had positive things to say about the company, while 11% were neutral.

Compared to the national average of 64% positive reviews, Trexis is leading its competitors by a large margin.

The good: Positive Trexis reviews focus on friendly service and low prices. Most customers report:

Low rates

Quality customer service

The other side: Negative reviews mention issues with claims and adjuster communication.

We asked Trexis policyholders to rate the company based on its affordability, claims process, customer service, and renewal procedure.

Check out how Trexis’ ratings stack up against the national average:

Criteria	Trexis Insurance's Rating	Industry Average
Overall	3.5	4.1
Cost / Price	3.5	3.8
Claim Experience	3.5	3.5
Customer Service	3.5	4
Renewal Experience	3.5	4

Trexis insurance is available in 11 U.S. states:

, and

Critera	Trexis	Score Out Of
BBB Rating	A+	A+
NAIC Rating	N/A	6
Clearsurance	N/A	5
A.M. Best Rating	A+	A++
IOS App Store Rating	2	5
Google Play Store Rating	3	5

Please note* that a greater NAIC score indicates increased risk.

Trexis pros and cons

Here are the pros and cons of an auto insurance policy with Trexis based on our survey data and third-party ratings:

Pros

Most customers report low rates

Friendly 24/7 customer service from day one

Offers coverage for high-risk drivers and provides SR-22 insurance

Cons

Limited coverage areas

A lack of online information

Some customers report claims issues

Is Trexis the right insurance company for you?

Trexis auto insurance may be an excellent choice for:

Drivers with a history of violations, like DUIs

Drivers looking for customized insurance policies

Drivers looking for

full coverage

Unlike many other insurance carriers, Trexis only offers auto insurance, so it’s not the best option for drivers looking to

bundle home and car insurance

Click on the buttons below to see how Jerry breaks down Trexis’ insurance services.

Is Trexis car insurance expensive?

Most Trexis customers reported paying fair rates based on their driver profiles.

According to our survey results, 33% of respondents mentioned cost directly in their reviews. Of those customers,67% mentioned cost positively, while 33% were neutral.

We ranked Trexis 11th for cost satisfaction when compared to similar-sized insurance providers. Trexis policyholders gave the company 4.1/5 stars for its prices, which is better than the 3.8/5 national average.

Here’s how Trexis stacks up against other insurance companies in our study:

Trexis Insurance Policy Cost Rating	Ranking	Industry Average
3.5	32	3.8

Keep in mind: Car insurance rates are different for everyone. Like other insurance corporations, Trexis

calculates insurance rates

based on:

Gender

Age

Driving history

Insurance history

ZIP code

Driving experience

Type of insurance and

amount of coverage

Vehicle make, model, and year

Each state allows insurers to base quotes on different factors, but there are some general trends.

Will Trexis raise your rates?

Like all insurance companies, Trexis can only raise your car insurance rates upon

policy renewal

Some common reasons your Trexis rates might climb include:

Inflation

New accidents

New violations or tickets

New address

A new vehicle on the policy

New driver on the policy

According to our study, 100% of respondents chose to renew their Trexis policies.

Does Trexis resolve claims fast?

Trexis makes no mention of how fast it resolves

car insurance claims

When you file, a claims adjuster will investigate the claim, review the injuries and damages, and determine liability and coverage details before offering a settlement or denial.

Out of the customers who responded to your Trexis insurance review, 100% reported filing a claim. Those customers gave Trexis 5/5 stars for its claims process.

Compared to the 3.5/5 national average, Trexis is outperforming most of its competitors. Jerry’s insurance experts ranked Trexis 1st for its claims process when compared to similar-sized companies.

Check out how some of our respondents reviewed Trexis’ claims process:

Trexis Insurance Claims Resolution Rating	Ranking	Industry Average
3.5	19	3.5

Does Trexis have good customer service?

According to our survey results, Trexis has phenomenal customer service.

Our respondents gave Trexis 4.6/5 stars for customer service. Compared to the national average of 3.9/5, Trexis’ customer service is excellent.

Five-star reviews frequently mention Trexis agent friendliness and helpfulness as leading reasons for their positive comments.

Here’s how some of our survey respondents rated Trexis’ customer service:

Trexis Insurance Customer Service Rating	Ranking	Industry Average
3.5	29	4

Trexis car insurance discounts

Trexis does not include a list of

car insurance discounts

on its website, but 67% of our survey respondents mentioned discounts as a reason for their satisfaction with Trexis.

You’ll have to contact a Trexis representative to learn specific information about any insurance discounts.

Trexis coverage options

Car insurance requirements differ based on the state and individual driver profile. Some of the

common types of car insurance

that Trexis offers include:

Comprehensive coverage

: Comprehensive insurance covers your car if it’s damaged by something other than a collision, like vandalism, theft, or extreme weather.

Collision coverage

: Collision insurance pays for damages caused by accidents.

Liability insurance

: Liability insurance is required by most states and covers damages you cause to others’ personal property in an at-fault accident. It may include

bodily injury liability

and

property damage liability coverage

Underinsured/uninsured motorist coverage

: This coverage pays for medical bills and car repairs if you’re in an accident with a driver who has no coverage or doesn’t have enough insurance coverage.

SR-22 coverage: SR-22 coverage is “

proof of insurance

” required by many states after a severe moving violation.

Trexis’ additional tools and services

Besides its coverage options, Trexis offers the following tools to enhance your experience:

An online portal: You can use Trexis’ online portal to pay bills and manage your policy.

A mobile app: Trexis’ mobile app allows you to view ID cards, pay bills, and manage your policy from an Android or iOS device.

Remember that Trexis does not provide much online information about its services and tools. You should contact an agent to learn more about coverages and tools in your area.

FAQs

Is Trexis car insurance good?

Our survey respondents gave Trexis an overall rating of 4.7/5 stars. Compared to the national average of 4/5 stars, Trexis is leading many of its competitors.

While reviews are always subjective, this data indicates that Trexis has more satisfied customers than many other similar-sized insurers.

Is Trexis Insurance the same as Alfa Insurance?

Trexis has been owned by Alfa Insurance since 2005.

What is Trexis’ car insurance contact number?

Trexis’ contact phone number is 1-877-384-7466. The company’s contact information also includes a contact email address and a tech support email address.

Where is the Trexis insurance company located?

Trexis is headquartered in Franklin, Tennessee, and has a branch location in Phoenix, Arizona. The company claims to have thousands of agents spread out across Alabama, Arkansas, Georgia, Indiana, Kentucky, Missouri, Ohio, South Carolina, Tennessee, Texas, and Virginia.

Is Trexis a real insurance company?

Yes, Trexis is a real insurance company. It is owned by Alfa Insurance and offers car insurance plans—including comprehensive, collision, and liability coverage—across 10 U.S. states.

Methodology

The Insurance Research Team analyzes insurance products and services to drive insights and help consumers make informed purchase decisions. Insurance research: We analyzed over 25 million car insurance quotes; conducted the largest insurance shopping survey (over 18,000 customers surveyed and 120 carriers reviewed in the past 18 months). We surveyed insurance policyholders for their experience with their insurers in the following areas: (1) insurance cost (2) customer service (3) insurance buying experience (4) insurance renewal experience (5) claim experience. In addition, we asked people what they like about their insurers and what areas in which their insurers could improve. The driver characteristics used in calculating average rates for auto insurance include: single driver, single car, currently insured, clean driving record. For the quotes and sold policies included in this article, please note that personal information has been hidden. Not all customers find savings. Team: The team consists of licensed insurance agents, insurance industry veterans, and data scientists.

Meet Our Experts

R.E. Fulton

Licensed Insurance Agent —Senior Content Writer

R.E. Fulton is an expert insurance writer specializing in car ownership topics from car shopping and loan advice to insurance and repair guides. R.E.’s mission is to create unique and accessible content that helps readers to become more successful and independent car owners. R.E. has written and edited over 900 high-performing articles for Jerry, with an average of 1 million+ views.

As a senior writer on Jerry’s editorial team, R.E. draws on over 10 years of experience as a professional writer and digital publishing specialist. Prior to joining Jerry’s editorial team in 2021, R.E. worked as a writing coach at Columbia University, the Rochester Institute of Technology (RIT), and the University of Rochester. They serve as a managing editor for peer-reviewed history publication Nursing Clio, where their work has appeared regularly since 2015.

Lina Zhang

Licensed Insurance Agent

Licensed in 50 states and Washington DC

Lina Zhang is Vice President of Operations at Jerry. She helped to found Jerry in order to take the confusion and mystery expenses out of car ownership and help drivers achieve financial success. Leading a global team responsible for operations, talent acquisition, legal, and content, Lina has been a key contributor to the AllCar™ app’s 10x growth in its first year of operation. Prior to Jerry, Lina and her Jerry co-founders, Art Agrawal and Musawir Shah, created YourMechanic, the largest on-demand car repair services provider. In one year, Lina built and scaled YourMechanic operations from just five markets to more than 50. The trio left YourMechanic to incubate Jerry at Y Combinator in 2017. Lina’s previous roles include intellectual property attorney at Morrison & Foerster LLP and a biomedical researcher at Stanford University.

Josh Damico

Head Of Insurance Operations

18+ Years Experience in Insurance

Josh Damico is Jerry’s vice president of insurance operations and a licensed insurance professional with nearly two decades of experience in the industry. Previously, Josh held executive roles at Geico, where he had vast regional oversight and leadership opportunities. He holds a bachelor’s degree in business administration and management from Medaille College, and has appeared on news channels including FOX and CBS to offer insurance expertise and tips to drivers across the country. His work has appeared in Business Insider, Kelley Blue Book, and Digital Insurance and been quoted in The Balance, GOBankingRates, and Inspiring Workplaces.

*Illustration only. For all the pricing information presented in this article (including various tables), please note that not all customers find savings and the information is for illustrative purposes only. Savings depend on type of car, location, policy features, driving history and other factors. Drivers who switch through Jerry save over $70/month on average.