Question: I want to talk about certain features in my car that I think could be dangerous. What’s the easiest way to get in touch with Toyota customer service?
Answer: You can contact the corporate offices of Toyota in various ways. For most U.S.-based Toyota owners, the corporate office that can help you is Toyota Motor Sales, U.S.A., Inc. However, if you live in Hawaii, Puerto Rico or any other U.S. territory, you will have to contact another Toyota office.
You can contact Toyota Motor Sales, U.S.A., Inc. in a few different ways.
To contact Toyota, you can either:
- Call customer support at 1-800-331-4331 between 8 a.m. and 8 PM ET on weekdays and 9 a.m. and 7 p.m. ET on Saturdays
- Send an email by visiting this link
- Send a letter to Toyota Motor Sales, USA, Inc., P.O. Box 259001, Plano, TX 75025-9001
How to contact Toyota Customer Service out of state?
Canada
- You can contact Toyota Canada, Inc., via:
- Phone: 1-888-869-6828
- Mail: Toyota Canada, Inc. Head Office, 1 Toyota Place, Scarborough, ON M1H 1H9.
Puerto Rico
Toyota de Puerto Rico can be contacted via:
- Phone: 1-877-855-8377
- Fax: 1-787-767-2180
- Mailing Address: Toyota de Puerto Rico, Corp., 1064 Munoz Rivera Ave., Rio Piedras, Puerto Rico 00927-5016
Hawaii
Toyota Hawaii can be contacted at 1-888-272-5515 or 1-808-839-2273.
Mexico
Each Toyota dealership in Mexico is designed to take care of all customer inquiries. Contact your local dealership for help.
How do you contact Toyota’s other corporate offices?
Toyota Racing Development (TRD)
To contact TRD, you can:
- Email them
- Phone: 1-800-688-5912
- Fax: 1-310-468-7814
- Mail: Toyota Motor Sales, U.S.A., Inc., P.O. Box 259001, Plano, TX 75025-9001
Their hours of operation are a bit shorter than Toyota Motor Sales and are quoted in Central Time:
- Monday – Friday: 7:00 a.m. – 7:00 p.m. (Central Time)
- Saturday: 7:00 a.m. – 4:30 p.m. (Central Time)
Scion
To contact Toyota’s affiliated brand Scion, you can:
- Email them
- Phone: Phone: 1-866-70-SCION (1-866-707-2466)
- Mail: Toyota Motor Sales, U.S.A., Inc., P.O. Box 259001, Plano, TX 75025-9001
Their hours of operation are as follows:
- Monday – Friday: 8:00 a.m. – 8:00 p.m.ET
- Saturday: 9:00 a.m. – 7:00 p.m. ET
Lexus
To contact Lexus, which is Toyota’s luxury brand division, you can contact the Lexus Brand Engagement Center by:
- Emailing them
- Phone: 1-800-255-3987
- Mail: Toyota Motor Sales, U.S.A., Inc., P.O. Box 259001 – Mail Drop E3-2D, Plano, TX 75025-9001
Their hours of operation are:
- Monday – Friday: 8:00 a.m. – 8:00 p.m.ET
- Saturday: 9:00 a.m. – 7:00 p.m. ET
How do I talk to an actual person at Toyota Financial?
o contact Toyota Financial Services (TFS) regarding your online account, applying for credit or making a payment, you can call them directly at 1-800-874-8822. Their hours of operation are Monday – Friday: 8:00 a.m. – 8:00 p.m. (in your local time zone).
Xuyun Zeng is a content strategist with a wide-ranging content background including tech, journalism, cars and health care. After graduating with highest honors in journalism, Xuyun led a newspaper to win eight awards, helped start an award-winning film industry podcast and has written over a hundred articles about cars repair, state laws and insurance. Prior to joining Jerry, Xuyun worked as a freelance SEO consultant with a mission to create the best content that will help readers and grow organic traffic.
Ashley Eneriz is an editor and finance writer with over 15 years of experience in a wide range of financial topics, including car loans and insurance. In editing for Jerry, Ashley aims to make all car material reader-friendly for both the new driver and car enthusiast alike. Prior to joining Jerry, Ashley was the financial deputy editor for ConsumerAffairs. Her work is featured on Forbes, Yahoo, MSN, The Hartford and more.
