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State Farm Car Insurance Review
(Apr 2024)

In an evaluation of insurance companies based on real policyholders' feedback, Jerry's 2023 insurance policy study ranks State Farm amongst the top companies in the US.
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R.E. Fulton
Licensed Insurance Agent —Senior Content Writer
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Reviewed by Josh Damico, Vice President Insurance Operations
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Edited by Lina Zhang, Licensed Insurance Agent, VP of Operations

Comprehensive State Farm Car Insurance Review

Jerry's 2023 review of insurance companies indicated that State Farm - the largest auto insurer in America - earned favorable rating, especially when it comes to handling claims.
Here's how actual State Farm policyholders:
3.9
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1,271 Reviews
5 Stars
46.66%
4 Stars
21.95%
3 Stars
16.99%
2 Stars
5.59%
1 Star
8.81%

So, is State Farm a good insurance company?

On the whole? Yes.
We examined over 1,300 real State Farm customer reviews and discovered that over 70.7% of those reviews were positive, while just 12.75% were negative. 
When compared to the average of 64% positive reviews and 18.54% negative reviews across all categories, it's easy to see why State Farm ranked so highly in our survey. 
The positive: State Farm received mostly favorable comments, with praise directed at the company's
cheap car insurance rates
and helpful customer service. Many State Farm policyholders mentioned: 
  • Lower rates compared to the national average
  • Wide range of reliable discounts
  • Lots of coverage for
    rental cars
    and travel costs
The negative: On the flip side, complaints typically focused on being unable to add on optional coverages like gap insurance or accident forgiveness. Other negative reviews mentioned: 
  • Difficulty using the mobile app 
  • Rate increases despite a clean driving record
  • Mixed experiences with State Farm agents
In our comprehensive survey, we asked real policyholders about their experiences with State Farm's costs, claims process, customer service, and policy renewal. 
Check out the table below to see, at a glance, what how they ranked State Farm:
CriteriaState Farm's RatingIndustry Average
Overall
4
4.1
Cost / Price
3.4
3.8