How Does Tesla Roadside Assistance Work?

Tesla roadside assistance is complimentary with Tesla’s New Vehicle Limited Warranty and extended service agreements. It covers 4 years or 50,000 miles.
Written by Lindsey Hoover
Edited by Jessica Barrett
You’ll get
Tesla
roadside assistance included as part of your New Vehicle Limited Warranty and some extended services agreements for four years or 50,000 miles—whichever comes first.
  • Tesla roadside assistance covers basic
    car repairs
    like breakdowns, flat tires, lockouts, and getting stuck out of range of a charging station.
  • The coverage is available 24/7, 365 days per year and extends for four years or 50,000 miles after vehicle delivery.
  • You can submit a service request through the Tesla app under the ‘Roadside’ menu.
  • Once your warranty expires, you’ll lose access to the Tesla roadside assistance program.

Tesla roadside assistance comes free with your Tesla warranty

If you own a Tesla that is covered by the company’s New or Used Basic Vehicle Limited Warranty or an extended service agreement, you’re eligible for roadside assistance services for your electric vehicle. 
The coverage begins when the vehicle is delivered (if you’re a new owner) and lasts for four years or 50,000 miles—whichever comes first.
Roadside assistance services are available 24/7 throughout the year.

What Tesla roadside assistance coverage includes

Tesla’s roadside assistance offers help to Tesla owners in the following situations:
  • Breakdowns
  • Flat tires / spare tire change
  • Lockouts
  • Getting stuck out of range of a charging station
  • Towing up to 500 miles to the nearest Tesla service center
Additional services
, such as long-distance towing, are available but may incur additional fees. To confirm what is covered and what isn’t, check your vehicle agreement, roadside assistance policy, or owner’s manual.
Roadside assistance through Tesla is limited to one service call per incident, meaning if you get a flat and are locked out of your vehicle, for instance, you may incur extra fees. 

How to get roadside assistance

You can request help from the roadside assistance team through the Tesla mobile app. It’s available 24 hours per day, 7 days per week, 365 days per year.
Here’s how to submit a request:
  • Open the Tesla app and select ‘Roadside’
  • Select the issue your vehicle is experiencing
  • Include additional details related to your request—like the location and vehicle condition
  • Select ‘Request Help’
Accidents and collisions may incur extra fees through Tesla Roadside Assistance—and depending on your warranty coverage, they may not be covered at all. 
If you find yourself in an accident, call 911 first. Take a detailed account of the damage so that your insurance company can better evaluate your claim. Pictures are the ideal way to document damage.

Roadside assistance lasts as long as your warranty

Once your initial warranty period ends, you’ll no longer be eligible for free roadside assistance from Tesla. You can still use the service, but you will be responsible for repair or transportation services.
You can purchase the
Tesla Extended Service Warranty
within 30 days or 1,000 miles of your new or used vehicle warranty ending:
  • Covers roadside assistance services
  • Available on the
    Model S
    and
    Model X
    —the
    Model Y
    and
    Model 3
    don’t qualify
  • Costs $2,000 to $5,000 depending on the model and coverage period

Alternatives to Tesla roadside assistance

If purchasing an extended service agreement isn’t for you, here are a couple of other options:
  • Towing and labor coverage
    : Most insurance companies offer roadside assistance as an add-on, but you’ll probably need to have
    collision insurance
    and
    comprehensive coverage
    on your policy.
  • Cell phone companies: Some cell phone companies provide limited roadside assistance for a low fee—and the charges are included on your monthly phone bill.
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