The study, conducted by CarMax, focused on customer attitudes and behaviors toward major purchases, such as used vehicles, and how flexible return policies increase buyer trust. The survey was performed anonymously between March 30 and April 4 and interviewed over 1,000 adults (18-plus) throughout the United States.
Money-back guarantees increase likelihood of purchasing used
One-fourth of those polled indicated they wished they could get their money back, and a comparable percentage said that they would return their used car if the process wasn’t so complicated or extensive.
“Our customers have responded really well to our unrivaled 30-Day Money-Back Guarantee and this survey further validates that to provide the best customer experience in the industry, you must give customers the time and flexibility to know they made the right choice.”
Here are some more interesting statistics from the survey:
No matter if your car is brand new or not-so-gently used, the Jerry app can help you get all of the savings and coverage, with none of the hassles.