Why was my car insurance payment marked paid when the payment was never taken?

My insurance policy is on autopay and I forgot to transfer money to my bank account. My policy's account says that my payment was received. I know the payment didn't go through, and I've deposited the money, but do I need to call? Where did this payment come from?

Emily Maracle · Updated on
Reviewed by Shannon Martin, Licensed Insurance Agent.
When your
car insurance
payment method is a bank account or EFT, it takes a while for payments to be processed, unlike using a credit or debit card. 
What the notification means: A payment marked complete indicates the carrier has charged your bank account for your payment.
Since it can take up to 10 days for a payment to clear, your carrier may not be aware that your payment was declined.
Pro tip: If you’ve deposited the funds to your account, you should reach out to your insurance carrier to let them know. Waiting any longer can risk your policy being canceled for non-payment. 
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Jerry partners with more than 50 insurance companies, but our content is independently researched, written, and fact-checked by our team of editors and agents. We aren’t paid for reviews or other content.

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