Who should I contact about my refund for my previous auto insurance policy?

I was told I would get a refund for my old policy, but it's been three weeks now and I haven't gotten any money back. Who do I call to get my refund?

Answer
“Waiting to get your refund from your previous auto insurance company can be frustrating. Here is what you can do to speed up the process.
While your current carrier can send your old insurance company a cancellation request, that is all they can do. Insurance carriers have to follow stringent guidelines. They cannot release policy information to anyone besides the policyholder or the lender with a financial interest in the property.
This means your new carrier really can’t know the status of your requested refund. You should call your carrier directly.
In most cases, they will process your request for cancellation more quickly, and they can let you know how much the refund is, when you will get it, and how it will be sent back to you. “
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Shannon Martin
Answered on May 06, 2021
Shannon is an expert in personal lines liability insurance with 13 + years of insurance industry experience. She also served as a special insurance liaison to AARP members for 6 of those years. She is a graduate of UL Lafayette and currently resides in NY with her family. Shannon is also an amateur juggler, ukulele player, and is a time travel paradox theory enthusiast.
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