“Sorry to hear about your troubles! First off, you can definitely file a claim without a police report. It just may take a bit longer to get your money.
Furthermore, it’s odd that they didn’t give you a direct contact or phone number for your adjuster. That’s not common practice, either.
If you want an answer, you should call the insurance company every day. Sometimes hounding them into submission will get results. If you still don’t hear back, call and ask to talk to a supervisor.
If, after all that, you still don’t have a satisfactory answer regarding the status of your claim, you can file a complaint with your state’s Department of Insurance and the Better Business Bureau.
In the meantime, you should probably start looking for a new insurance company with Jerry. A licensed broker, the free Jerry app does all the hard work of finding the cheapest quotes from the top name-brand insurance companies and buying new car insurance.”