Q: What should I do if my car insurance company gives me the runaround after I file a claim?
Apr 22, 2021

I was in a no-fault accident. When I called my insurer to file a claim, they told me they needed the police report first. I got the report and sent it in two weeks later due to some clerical errors by the police. After calling my insurer several times, I still haven't heard a definitive answer on the status of my claim.

Answer provided by
Eric Schad
Eric Schad has been a freelance writer for nearly a decade, as well as an SEO specialist and editor for the past five years. Before getting behind the keyboard, he worked in the finance and music industries (the perfect combo). With a wide array of professional and personal experiences, he’s developed a knack for tone and branding across many different verticals. Away from the computer, Schad is a blues guitar shredder, crazed sports fan, and always down for a spontaneous trip anywhere around the globe.

“Sorry to hear about your troubles! First off, you can definitely file a claim without a police report. It just may take a bit longer to get your money.

Furthermore, it’s odd that they didn’t give you a direct contact or phone number for your adjuster. That’s not common practice, either.

If you want an answer, you should call the insurance company every day. Sometimes hounding them into submission will get results. If you still don’t hear back, call and ask to talk to a supervisor.

If, after all that, you still don’t have a satisfactory answer regarding the status of your claim, you can file a complaint with your state’s Department of Insurance and the Better Business Bureau.

In the meantime, you should probably start looking for a new insurance company with Jerry. A licensed broker, the free Jerry app does all the hard work of finding the cheapest quotes from the top name-brand insurance companies and buying new car insurance.”

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This app is truly amazing and I recommend it to everyone. They were able to save me over $100/yr on car insurance, and I hardly had to do a thing. They got finalized quotes for me in minutes, and I didn't have to call anyone. They also canceled my old policy, and got me on to my new one for me!