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What should I do if I got into a not-at-fault accident with the driver of a rental car and the insurer is denying liability?

I filed a claim with the other driver's insurance company. They are denying liability because they can't get in touch with the insured. They're also saying because police declined to show up to the scene, there's no evidence, even though I filed a report online and have video footage.

avatar
Emily Maracle · Updated on
Reviewed by Shannon Martin, Licensed Insurance Agent.
“The first thing you’ll want to do is submit all of your evidence to the other party’s
car insurance
company. If the video shows you weren’t at fault, without a doubt, there should be no reason for them to deny liability.
You should also reach out to your own insurance carrier. While you weren’t at fault, they may be able to communicate with the other insurance company. If you have
collision coverage
, you’ll also need to notify your insurer to file a claim for your vehicle.
Should the other driver’s insurance company still deny liability, you may need to reach out to your state’s Department of Insurance and Financial Services. They handle complaints and monitor insurance companies’ practices. You may have a case that they can investigate without you having to get a lawyer. “
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