What should I do if a repair shop won't fix my car due to prior damage?

A year ago, I got into an accident and my insurance company paid to have my car repaired. My car was recently hit in a parking garage and the other driver is paying for the damages. But when I took my car to the shop, they said they wouldn't fix it due to the prior damage that wasn't fixed properly the first time. I had to sign a form stating I was driving an unsafe vehicle.

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Emily Maracle
Answered on Apr 21, 2021
Emily Maracle is a car insurance specialist living in New York. Originally from the Pacific Northwest, she has a degree in English Literature and a background in customer service. She enjoys cooking, gardening, and living sustainably. In the future, she can't wait to upgrade to a hybrid or electric car.
“The first thing you should do is reach out to the first shop that repaired your vehicle. Most shops will correct any mistakes or issues that are associated with the work they did. Once the problem is fixed, you’ll be able to have the other shop repair the most recent damages.
If the original repair shop is refusing to fix their work, you will most likely need to reach out to your car insurance company. Repair shops often work directly with insurance companies. There should be a record of the work they completed for payment.
While it’s scary to hear that you’re driving an unsafe vehicle, the form you signed was a waiver for the second repair shop. Since they were unable to repair your vehicle, they needed proof that you were aware of your vehicle’s condition and that they weren’t liable for any further damage.
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