Is it normal for a bank to ask for a phone interview for a car loan?

My husband and I want to finance a Kia Sorento. We went through the dealership's preferred bank to finance. Yesterday, I got an email saying the bank wanted to have an interview regarding the loan. Is this normal?

Answer provided by
Eric Schad
Answered on Apr 27, 2021
Eric Schad has been a freelance writer for nearly a decade, as well as an SEO specialist and editor for the past five years. Before getting behind the keyboard, he worked in the finance and music industries (the perfect combo). With a wide array of professional and personal experiences, he’s developed a knack for tone and branding across many different verticals. Away from the computer, Schad is a blues guitar shredder, crazed sports fan, and always down for a spontaneous trip anywhere around the globe.
“Interviewing to get a car loan is almost completely absent from today’s lending models. However, local banks and credit unions may want to meet you just as a courtesy or to put a name to a face (superb customer service is usually how smaller banks can survive).
Since it’s a phone interview, odds are they just want to clarify some information. Maybe they want to confirm your income or occupation, offer you additional products like gap insurance, or request more details. I wouldn’t worry about it too much.”

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