If I'm unhappy with the repairs on my Toyota Camry, what should I do?
"I took my car to the repair shop, using the money from my insurance company, but I'm not happy with the job they did. What are my options?"
“The first thing you can do is notify the manager of the repair shop. Let them know that you’re unhappy with the repairs and see if they will resolve the issue for you.
If the repair shop doesn’t agree with your complaint or refuses to provide further service, contact your car insurance company to let them know of the problem. If the shop is a preferred provider, they usually guarantee service.
If neither of these options resolves the issue, you may have to settle things through small claims court or arbitration, but that could be more costly than it’s worth.”
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