If I provided the wrong trim level, can it be corrected for a claim?

My daughter just totaled her car, and in the payout, I noticed the car insurance company (State Farm) had the wrong trim level. I don't know if it's their fault or hers, but she should actually be getting a higher payout for her trim level. Should I ask them to change the mistake?

Answer
“The vehicle identification number (VIN) is how car insurance companies determine trim level, and sometimes their systems aren’t updated with the latest trim levels. However, most of the time they are so close that it will not make a significant difference in the premium or claim payout.
To be on the safe side, let State Farm know about the problem and have the claim re-evaluated. If they ask for proof, you can send them a copy of the registration or a picture of the VIN on the car.
If you are concerned with your service from State Farm, it may be time to find a new insurance provider. Give the Jerry app a try! Jerry gathers competitive quotes from over 50 insurance companies for free.”
avatar
Sophie Newman
Answered on Sep 23, 2021
Sophie Newman is a writer from California. Her hobbies include brewing her own kombucha, riding horses, and taking long road trips.
thumb-up

Did this answer help you?

Ask us a question by email and we will respond within a few days.
thumb-up

Have a different question?

You can meet us at our office and discuss the details of your question.
Let Jerry’s experts help you find savings on your car insurance!
No long forms or spam · Get quotes from 40+ carriers
Find insurance savings (100% Free)
rating
4.7/5 Rating on App Store

Read advice from car experts at Jerry

Easiest way to compare and buy car insurance

√
No long forms
√
No spam or unwanted phone calls
√
Quotes from top insurance companies
Find insurance savings — it's 100% free