I don't know if my delivered watch was stolen or lost. What do I do?

"I bought a pre-owned luxury watch online and had it delivered by mail. I left the unopened package on a table by the front door and it vanished. It might have been stolen by a thief, or maybe someone in my family tossed the package without knowing there was something inside (though my family denied doing this). My home insurance covers theft, but what about loss? Can you tell me how to approach this situation, since I have no idea what happened to the watch?


“That sounds frustrating. As you said, theft is considered a covered peril, but losing or misplacing something is generally not considered a covered peril.
I suggest reviewing your insurance policy to determine the coverage limits and deductible amount to decide if it makes financial sense to pursue a claim. Usually, an item like a watch has a policy limit of around $1,000 to $2,000, unless the stolen item is specifically listed under scheduled personal property coverage. If you ultimately file a claim for theft, the insurance company will investigate the claim to determine if it is a covered loss under the policy.
The sender, carrier, or delivery service may have also insured the package against loss, though loss after confirmed delivery may not be covered. “
Shannon Martin
Answered on Apr 06, 2021
Shannon is an expert in personal lines liability insurance with 13 + years of insurance industry experience. She also served as a special insurance liaison to AARP members for 6 of those years. She is a graduate of UL Lafayette and currently resides in NY with her family. Shannon is also an amateur juggler, ukulele player, and is a time travel paradox theory enthusiast.

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