How to file a complaint against a car insurance company?

The customer service that I received after my car accident last month was a little insensitive, and I have lost trust in my insurance company. What is the best way to file a complaint against an insurance company?

Answer
Sorry to hear about your poor customer service experience. Proper customer service is an essential aspect of picking the car insurance company.
First, contact your insurance agent and inquire about the process for submitting a formal complaint.
If you are not able to facilitate a complaint with your insurer directly, a third party may be available to mediate your complaint.
Other options for filing complaints against your insurer follow:
  • Report a complaint to the state regulators
  • Pursue arbitration or file a claim in court
  • Complain on social media
  • File a complaint through the Better Business Bureau
If you are seeking a new auto insurance company after filing your complaint, look for a new provider with Jerry.
Jerry’s will find you quotes from up to 50 providers in just minutes, so you can find a policy that meets your needs. Once you make your choice, Jerry’s helpful agents will help you with the changeover—including making phone calls, filing paperwork, and canceling your old policy on your behalf.
Carlos Kirby
Answered on Nov 09, 2021
Carlos has a BA in Media Production and Marketing from Loyola University of Chicago, as well as almost 5 years of content editing and writing experience. He has operated his own freelance creative studio over the past 5 years and aspires to be a Creative Director for an Creative Agency. He is currently located in Chicago, IL and enjoys creating digital art and taking bike rides along the lakefront during his free time!
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