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How to file a complaint against a car insurance company?

The customer service I received after my car accident last month was a little insensitive, and I have lost trust in my insurance company. What is the best way to file a complaint against an insurance company?

avatar
Carlos Kirby · Updated on
Reviewed by Shannon Martin, Licensed Insurance Agent.
Sorry to hear about your poor customer service experience. Proper customer service is an essential aspect of picking the
car insurance
company.
First, contact your insurance agent and inquire about the process for submitting a formal complaint.
If you are not able to facilitate a complaint with your insurer directly, a third party may be available to mediate your complaint.
Other options for filing complaints against your insurer follow:
  • Report a complaint to the state regulators
  • Pursue arbitration or file a claim in court
  • Complain on social media
  • File a complaint through the Better Business Bureau
View full answer 
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