How do you file a complaint against a car insurance company?

I’ve had an awful experience with my car insurance company. How do I file a complaint?

Answer
I’m so sorry you’ve had an awful experience. Depending on what level you want to file your complaint, there are several things you can do:
  • Contact your insurance agent to file a complaint with them
  • Write up a negative review and post it on a site like J.D. Power
  • Write to your state’s insurance department to file a complaint
  • Take legal action and use an ombudsman to mediate
An ombudsman is someone appointed by the government whose job is to investigate complaints from everyday people against corporations, such as your car insurance company.
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Lauren Smith
Answered on Nov 11, 2021
Lauren has written for World Nomads, the Matador Network, Korvia Consulting, and once upon a time Three Fates Games. She graduated from Columbia College of Chicago with a BFA in Creative Writing. After graduating, she moved overseas and lived in South Korea where she spent her free time traveling and going on road trips with friends. She misses the rest stop potatoes and is trying to figure out how to recreate them at home. She's now based outside of Chicago and when she's not writing she spends her free time reading, playing video games, and exploring whenever she can.
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