“It is unusual to have a claim
paid for and not be aware that it happened, but it’s not impossible. It can happen, and there are usually two reasons why:
they tried to contact you and didn’t get a response
fraud has happened with your personal information
Have you moved, gotten a new phone, or changed your email address? The claims department would have mailed a letter, emailed questions, and tried to call you.
Many times, people remember to change their address, but email and cell phone numbers tend to be forgotten about.
Ask State Farm
to resend any paperwork or contact attempts that have been made so you can review the information to see if it rings any bells. If you know for sure that this claim isn’t accurate, ask to speak to a supervisor and have an investigation set up. Insurance carriers take fraud very seriously and they will look into it for you.