If you aren’t getting quality customer service from your car insurance
company, you should definitely file a complaint
and shop around for a better provider
! Customer service is an essential part of having confidence in your insurance carrier.
Several carriers allow access to policy information via app or online
. This might work better for you, since they also have chat features
and the response time for chats is usually very fast
—often under a minute or less.
If the service is consistently bad, leave a review on their website and social media pages. You can even file a complaint with the Better Business Bureau. It is important for other customers who are shopping for insurance to have realistic expectations from this particular company.
If you are looking for better service and a cheaper rate, Jerry
can help! Jerry shops prices with over 50 different insurance companies and delivers customized quotes straight to your phone in seconds. That way, all you need to do is choose the plan that works best for you! And if you have any questions, you can text an agent, and they will text right back with assistance!