In general, once a claim is filed, the carrier has to acknowledge the claim within a certain amount of time—usually 10 to 15 days, but this can vary. Then there will be a timeframe for the carrier to pay the claim, usually 30 to 45 days; this can also vary. But they can file for an extension, and as long as they keep notifying you of the additional time needed, this can go on for a while.
I suggest checking with your state’s insurance department for their requirements so you know what to expect. If the insurer has exceeded the timeframe and is not providing your dad with updates, the state’s insurance department can point you to the next appropriate steps.
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