Can car insurance companies remove roadside assistance for frequent usage?

Are companies allowed to remove roadside assistance due to overuse? I have an old car and have had to tow it a bunch recently. What should I do?

Answer provided by
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Emily Maracle
Answered on Jun 24, 2021
Emily Maracle is a car insurance specialist living in New York. Originally from the Pacific Northwest, she has a degree in English Literature and a background in customer service. She enjoys cooking, gardening, and living sustainably. In the future, she can't wait to upgrade to a hybrid or electric car.
“Depending on the company, there can be limits to usage with roadside assistance. Your car insurance policy may only include a certain amount of calls or occurrences within a policy period.
If that’s the case, you should look into dedicated roadside assistance plans or companies. You may be able to find a company that doesn’t have usage limits. You’ll likely be paying more for coverage than with your car insurance company, but you shouldn’t be removed for using the service.
Since you know that you often have to request a tow, you should look at plans that offer unlimited towing. If you find a plan that does, be sure to read the terms and conditions. Many companies do have yearly caps or limits on usage, so be sure you’re getting a plan that’s beneficial to you.”
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